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Rebate Report Card
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Search all rebate reports by company, product type, state, etc.
Results are sorted by company name.
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| Details | Grade | Company | Product | Rebate | Weeks | Reported From | Entry Date |
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| View | F 37 | Cellular Choices/T-M... | Cell Phone | $500 | N/A | Cave Creek, AZ | 2006-07-09 | | | Was Promised 500 dollars in rebates for 2 phones. Everything was done properly and they acknowledged in February 2006. Contacted Cellular Choices and T-mobile.T-mobile says it's not their responsibity because Cellular Choices is a 3rd party company. I will NEVER use T-mobile again once my contract is up. I just wish I would have read these complaints before I had ordered. This company commits FRAUD. | | View | A 96 | T-Mobile | Cell phone | $50 | 4 | Los Angeles, CA | 2010-01-13 | | | Received the $50 Visa rebate card in about 3 weeks, took it to my bank and got the cash in less than 2 minutes. | | View | F 37 | T-Mobile | rebate Visa debit ca... | $90 | N/A | Houston, TX | 2009-12-13 | | | Received three T-Mobile Visa debit cards each worth 30.00 dollars and have not been able to get them to work for about a year and a half. | | View | B 83 | T-Mobile | CELL PHONE | $0 | N/A | CARSON, CA | 2009-03-15 | | | I BOUGHT 2 CELL PNONES IN A TMOBILE BOOTH IN SAN DIEGO MALL WITH AN OFFER OF REBATE OF $50.00 EACH. I SUBMITTED ALL THE REQUIRED RECEIPT AND BARCODES AROUND THE BOXES.REBATE CENTER RETURNED IT BACK SAYING OUR PHONE PLAN DID NOT QUALIFY FOR THE REBATE. i INFORMED THEM THAT THAT WAS NOT WHAT THE RETAILER TOLD US. THEY TOLD ME TO CALL THE RETAIL CENTER WHICH I DID AND THERE STARTED THE BLAMING GAME. YOU CHEATERS. YOULL ANSWER THOSE ON YOUR JUDGEMENT DAY. | | View | F 43 | T-Mobile | TM506 | $50 | N/A | Saint Charles, IL | 2009-01-06 | | | I'm on my third tracking number. First time was the rejection letter. Called and nothing was wrong with the form so was given a new tracking number and was told to wait 4-6 weeks. After two months without receiving a rebate called a second time. Representative said there was some error again and gave me another tracking number and said to wait 4-6 weeks. | | View | F 43 | T-Mobile | CELL PHONE | $50 | N/A | LOS ANGELES, CA | 2008-11-25 | | | WE UPGRADED OUR PHONE BACK IN JULY, AND WE ARE STILL WAITING FOR OUR $50 REBATE. THE REASON FOR THE DELAY WE ARE TOLD IS BECAUSE THEY MADE A KEYING ERROR, AND INSTEAD OF THEM FIXING THE ERROR, THEY HAD TO STAR THE PROCESS ALL OVER AGAIN. YET THE CALL, EMAIL TEXT TO LET ME KNOW MY BILL IS DUE!!! | | View | A 91 | T-Mobile | Cell Phone | $50 | 6 | Houston, TX | 2008-05-02 | | | Had three $50 rebates. Both received without a hitch. Took a little less than six weeks. This was the best rebate experience I have had. Fastest service. | | View | F 37 | T-Mobile | Cell phone | $250 | N/A | merced, CA | 2008-01-17 | | | Order the phone through 800 number. Received the phone without any invoice. Call to see what would happen if I send the rebate in without the invoice. They said it would be ok. Sent 5 rebates for $50.00 back in october. Received letter in novemeber stating that they needed the receipt. Called again, the rep told me that the letter was sent as an error, verifiied all the information and told me that they would be processed in 6-8 weeks. Call again on jan 17th, they informed me there was another error and some special team is going to look into them and for me to call them back again after 7 days. It's been more than 3 months that they haven't been able to refund the money that belongs to me. | | View | F 47 | T-Mobile | Cell Phone | $30 | N/A | Aurora, CO | 2007-10-21 | | | I sent the rebate as per instructions and received a denial letter because our current phone number was different that the one the phone was shipped with. We received the phone from T-mobile set up with a California phone number! After calling customer service, I received an email promising the rebate check. Two weeks later, I receive another denial letter that stated that T-mobile is not an authorized reseller of T-mobile phones. I learned of that rebate while visiting T-mobile's website and placing the order! This second letter also stated that if I didn't agree with their decision, I needed to call customer service five days prior to the date the letter was received!
Unbelievable!! | | View | F 43 | T-Mobile | Pay As Go | $30 | N/A | Athens, GA | 2007-09-10 | | | First, they said they have not received my phone barcode and original sales receipts. When I sumitted photo copies and contacted BBB, t-mobile states that particular phone is not eligible for rebate. Several misleading and inconsistant statements from T-Mobile customer service. I am still fighting. | | View | F 37 | T-Mobile | cell phone | $50 | N/A | Bergenfield, NJ | 2007-04-09 | | | My husband died 3 weeks after I bought the phone and he got a new contract. I've been waiting for the 50.00 rebate to arrive. The for m for my return was sent in on Dec. 15th My husband died on 01/06/07. We cancelled the phone on 01/16/07. I called today about my rebate and they said I could not have it because the service was discontinued so the rebate was theirs. Tis is not told to the consumer when they buy the phone which I still have. I think that T-MOBILE is a blood sucking co. to be doing a thing like this. They should be thrown out of business. What can I do? Florence J. Buonomo 196 Harrington St. Bergenfield, NJ 07621 | | View | B 87 | T-Mobile | 2 Motorola RAZR phon... | $50 | 6 | Seattle, WA | 2007-02-01 | | | I received a letter stating that one rebate was declined. A few days later I received a check for the second rebate. I noticed that the name was incorrect on the decline letter, so I called the rebate company. The person I spoke to was helpful and she resubmitted my rebate after correcting the name. I had a second check in about 10 days. | | View | F 40 | T-Mobile | Cell Phone | $30 | N/A | Atlanta, GA | 2007-01-19 | | | no comments entered | | View | F 43 | T-Mobile | cell phone | $50 | N/A | cooper city, FL | 2007-01-03 | | | first phone rebate took me 12 phone calls & 4 complaints and after 3 months got it. 2nd phone rebate they said never got rebate so i don't get nothing!!!! | | View | F 37 | T-Mobile | cell phone | $50 | N/A | SACRAMENTO, CA | 2006-11-29 | | | I added a line for my wife, trying out the Razr and returned it to get an MDA, assured by the rep the it is valid when done within 30 days. Young America now says it is a "handset upgrade" and is not eligible. RIPOFF!!! | | View | F 37 | T-Mobile | cell phone | $75 | N/A | Chula Vista, CA | 2006-11-28 | | | These guys are crooks. Rebate form did not list specific plan needed. Store manager (actual T-mobile Large Store) promised plan was good. Young America denied. Mean rude people. Same with T-mobile customer service... Got nothing | | View | F 43 | T-Mobile | Razr Cell Phone | $100 | N/A | New York, NY | 2006-10-27 | | | After repeatedly contacting T-Mobile over the years I have finally given up. The Customer Service directed me to the Rebate Service, the Rebate Service directed me to the manufacurer and nobody wanted to take responsibility for my account or for my complaint. This discount served as one of the primary reasons I bout the phone and signed up for the account. I suppose I know better now. | | View | F 50 | T-Mobile | Product | $50 | N/A | Saint Paul, MN | 2006-10-25 | | | I purchased T-Mobile from a T-Mobile sales person over the phone.I was sent a mobile phone and a rebate form and the agent said you need to have a monthly bill of $34.99.
I got a letter from them after around 50 days saying the identification no is incorrect.I called them and they i was told it was entered wrongly and i should wait for another 50 days for the rebate to process.I got another letter after 40 days citing a similar reason.I again called them and they said they have entered the info incorrectly and they are going to correct it.I should be getting my rebates in another 50 days.Yesterday I got another mail from them saying your plan should be for atleast 35 dollars to be eligible for the rebate.If i can switch they will process my rebate.They don't have a plan for 35.The next available plan they have is for $40.The way the people speak on the phone is bad.
I would advise everyone not to sign anyhting with T-Mobile.
| | View | F 50 | T-Mobile | Motorola Pebl cell p... | $50 | N/A | chicago, IL | 2006-10-24 | | | T-mobile rebate center is refusing to give me the rebate. The reason for not giving the rebate is that the system is showing the wrong phone (instead of Pebl it is showing the Razr).
I have send all the required documents within the timeframed required. After I received
the PEBL this phone was programmed on a temporary number. I used this phone on this
number for a day and since i didn't care much about the tempory number i turned the phone
off. During this time my phone was lost. Once my number was ported from sprint i bought a razr and start using the razr.
Now, the system is showing razr instead of pebl so, the rebate center is not giving me the rebate.
I think there is a flow in your process. They system should be showing both of the phones
or your rule if there is any regarding the number being on the phone should be change.
Regardless. of this I paid for the phone, I purchased it from t-mobile sales agent, i send
all the correct documents within the timeframe and still I am not getting my rebate.
I can't wait until my contract is over. I am going to swich to cingular. | | View | F 43 | T-Mobile | Rzar Cell phone | $80 | N/A | san francisco, CA | 2006-10-04 | | | I copied the following from another report on this site. The reason was the EXACT same thing happened to me.
"I purchased a Razr phone from T Mobile in June 2006, never got my rebate of $80.00, called customer service and they had entered the wrong cell phone no, so had regected my rebate. They were rude and not at all helpfull. They said they had to refile the paperwork, hummm, they made the mistake, now they say it could take another 4 to 6 weeks for me to get my rebate. I called T Mobile since I had the contract with them and they told me they used another co to deal with their rebates and couldn't help me since they had to go by thier rules on filing rebates. I smell fraud!! I refer to a web site regarding this type of fraud going on, http://redtape.msnbc.com/2006/06ag_sues_cell_ph.html. Time for a class action suit. I intend to fully follow up on this!" | | View | F 37 | T-Mobile | RAZR PHONE | $80 | N/A | Sedro Woolley, WA | 2006-09-21 | | | I ordered 2 razor phones for my son and myself. They told me there was a rebate with the phones of $80. When we got the phones, there was not rebate info in the boxes so I assumed they would be handleing that themselves. Then I got the Visa bill with the full charge for both phones. By then I was past the rebate due date. Now I'm getting the jerk around. I'll have to go fishing in hell to find my money. | | View | F 37 | T-Mobile | Rzar Cell Phone | $80 | N/A | Grand Junction, CO | 2006-09-14 | | | I purchased a Razr phone from T Mobile in June 2006, never got my rebate of $80.00, called customer service and they had entered the wrong cell phone no, so had regected my rebate. They were rude and not at all helpfull. They said they had to refile the paperwork, hummm, they made the mistake, now they say it could take another 4 to 6 weeks for me to get my rebate. I called T Mobile since I had the contract with them and they told me they used another co to deal with their rebates and couldn't help me since they had to go by thier rules on filing rebates. I smell fraud!! I refer to a web site regarding this type of fraud going on, http://redtape.msnbc.com/2006/06ag_sues_cell_ph.html. Time for a class action suit. I intend to fully follow up on this! | | View | F 37 | T-Mobile | cell phones | $100 | N/A | riverview, FL | 2006-09-04 | | | I have been told my app for rebate has been received and approved. It was to take 8 to 10 weeks to receive it. I have been waiting since 3/16/2006. The last time I called, 7/6/2006, A message stated that errors were found in Their system and everything had to be reprocessed but I would get my rebate in due time. If I get it by next Christmas my contract will be up and I will use it to buy phones and do business with another phone service. | | View | F 47 | T-Mobile | Motorola Z360 cell p... | $50 | N/A | Beaverton, OR | 2006-08-27 | | | I came in on a buy one Motorola V306 for 29.95 and get one free. Boy did I get suckered in. Filled out all the paperwork and cut off box sticker panels, then I paper cliped panels to the paperwork to make sure they would not be seperated when envelope was opened. I received a notice via mail that I was missing the sticker panel. I called the number at the bottom of the letter and informed them I could not resubmitt as I no longer had the barcode panel as I had attached it to the paperwork. The Customer service rep. I had was very nice and since I had a copy he let me give it to him and he submitted for me. Since he was nice and I had him on the line I asked him to check on the other rebate mailed at the same post office same time. He found nothing and told me to give it a little more time and call back the following Monday. I called back and was told they had not received it as since they do not accept any copies they would do noting. I said it all sounded a little fishy to me since they lost panel attached and never received the other. The Customer service rep. got very defensive and begin yelling at me they receive so much mail ( thousand each week) how can they be expected to keep perfect track of it all. She also said they do not need to post for 6 weeks so try back in Septmeber since I had mailed it on July 12th. What a joke! I will not be calling back, nor will I do business again with T-Mobile when my year is up.
I planed for this rebate when considering the cost of changing carriers. I do a lot of rebates and have not had a problem with any of them for years, I am very carefull to make sure I include everthing and follow every detail, but never had a problem with a rebate center not receiving my rebate forms. I guess I will start requesting a proof of receipt, when sending rebates. How sad is it we can no longer trust the companys we do business with. | | View | F 37 | T-Mobile | nokia phone | $50 | N/A | naperville, IL | 2006-08-26 | | | t-mobile is worst company i purchase nokia phone with $50 rebate after mailing rebate forms to t-mobile 2 months i contacted t-mobile they didnt have any recordthey didnt care again they made my resubmit everything after 1 months they said no rebate for my bicouse its to late by ADVISE people t-mobile is fraud company | | View | F 33 | T-Mobile | cell phone | $145 | N/A | Baton Rouge, LA | 2006-08-14 | | | I have finally been about to speak to a representative after calling repeatedly. He was friendly and said he would check on the status of my rebate and call me back in 5 to 10 business days. I am hopeful, but have read so many disappointing reports about people who never received their rebates from this company. My cell phone works fine, but I would not have purchased a Razr phone had I realized that the rebate would not be truthful. Still waiting, with fingers crossed. | | View | D 66 | T-Mobile | Cell Phone | $50 | 24 | Walnut Creek, CA | 2006-08-10 | | | After 4 weeks had passed, I ended up having to resubmit the rebate through ground mail, because they had no record of the rebate. It then took another 5 months to receive the credit, and nobody in the Rebate Department seemed to care one way or another whether or not I received my credit. | | View | F 47 | T-Mobile | Cell phone | $80 | N/A | Sunset, TX | 2006-07-29 | | | Rude and unresponsive. | | View | F 50 | T-Mobile | Razr Phone | $80 | N/A | Corpus Christi, TX | 2006-07-22 | | | By what I have read and experienced so far, this is a horrible company and we JUST started our contract. Anyway, I was promised an $80 rebate for my phone and my husband was promised a $50 rebate for his. I sent both rebates in following the directions exactly (they are so simple a 10 yr old could do it). Both were to be sent to 2 different addresses, but I did this AT the same time and I can remember being extra careful about the whole thing. Well, my husband received his rebate, but we got a letter in the mail stating that I didn't send the stickers on the side of the box for MY phone. I called and the representative said they did not receive it and that it "must have gotten damaged in the mail" and that I could not get my rebate. He was a smart ass, as well. I asked to talk to the supervisor and she said the same thing. This is a scam. There is no way the stickers could have gotten lost and not my rebate form. Obviously, they had my information to have sent me some feedback, right?
When you call this rebate phone #, the automated choices make it obvious that this happens frequently. T-Mobile is a ripoff. I'm afraid of what's to come with their other services. | | View | F 28 | T-Mobile | cell phone | $50 | N/A | new hyde park, NY | 2006-07-21 | | | never received the rebate, neither did my son for the same purchase | | View | B 85 | T-Mobile | new phone rebate | $50 | 10 | Bothell, WA | 2006-07-17 | | | Completed and filled in all requested information and received letter stating I didn't meet criteria. Called the Customer Service number on the letter and explained the issue and was told the paperwork would be resubmitted after it was verified and I'd receive the rebate in 4 -6 weeks. The check came 2 weeks later. | | View | F 37 | T-Mobile | Blackberry | $100 | N/A | not entered, | 2006-06-27 | | | We bought two phones, and were given $100 rebate forms for each phone ($200 total). Sent in everything according to the form. Had delivery comfirmation. We hadn't received anything, so we called. We were told that the forms had to be signed, YET the forms had to be sent to a P.O. Box, so that is impossible. We tried again, and now they say they never received it. SO, basically they are choosing not to honor the rebates. To me, this is fraud, and for all we know, they are causing mail fraud since so many rebates are not making it there. Although, according to them, they receive most of the rebates and process them. It is interesting how they get out payment, but they don't get rebates - they take money, but don't give it back. They have lost my business and respect. | | View | F 50 | T-Mobile | Cell Phone | $30 | N/A | Murrieta, CA | 2006-06-26 | | | Three telephone calls, spoke w/ three supervisors - all the same: unless rebate sent via certified mail, T-Mobile would not honor request. The form itself does do outline certified mail and although I sent w/ delivery confirmation - refused to honor my rebate. | | View | F 40 | T-Mobile | RAZR $50 Rebate | $50 | N/A | Salt Lake City, UT | 2006-06-26 | | | Purchased 2 RAZR Cell Phones, each withh a $50 rebate. Mailed both submissions on the same day at the same post office. Received one rebate...now being told that the other submission was never received...I have copies but they won't accept them...what a nice "Catch 22"...so I'm out $50...and T-Mobile has lost my business...I already have the contract end date marked on my calendar... | | View | F 37 | T-Mobile | Cell Phone Service | $140 | N/A | Danville, CA | 2006-06-01 | | | This company sucks big time, I wish they would stay in Germany, where they belong. Terrible customer service and policies, a bunch of scam artists.
| | View | A 91 | T-Mobile | Motorola Razr | $50 | 8 | denver, CO | 2006-05-27 | | | no comments entered | | View | F 37 | T-Mobile | 2 razor cell phones | $500 | N/A | Cave Creek, AZ | 2006-05-22 | | | Cellularchoice said waiting for T-mobile to confirm I'm a customer paying my bills. Contacted T-mobile...claims not responsible for third-party rebate committment. It has been almost six months now. | | View | D 63 | T-Mobile | product | $35 | N/A | Moscow, ID | 2006-05-02 | | | I was sold two phones, each with a $35 rebate. I sent in everything according to the directions and waited 3 months as instructed. No rebate-so I called. They said it must have been lost in the mail. I photocopied everything and faxed it to them at my expense. They claimed they did not get the fax. They refused to help. The supervisor I talked to said he didn't have the authority to help. I was offered 200 bonus minutes to compensate, which are worthless, I never go over my minutes! I have filed complaints with the BBB, FCC, and Attny General. They are basically stealing my money from me! | | View | F 58 | T-Mobile | cell phone | $50 | N/A | New York, NY | 2006-03-15 | | | I bought a T-Mobile cell phone and signed up for their service. I sent in the rebate form. Everything was done exactly as the instructions said. Five months later, no rebate. I called them. They said they never got the form. I offered to send a copy of everything again. They wouldn't accept it. They said there is no way I can get my rebate. Since they are the ones who lost the form, this is completely unfair. They have basically taken my $50. | | View | F 58 | T-Mobile | cell phone and servi... | $50 | N/A | Palo Alto, CA | 2006-03-09 | | | Sent in all the correct paperwork. Got a letter saying my cell phone number didn't exist, which made no sense. Called and cleared that up. Then got that same letter again. Called again. Finally got rebate approved. Their web site later showed it was shipped. But, more than a month after that, no rebate has arrived. | | View | F 43 | T-Mobile/Amazon | Motorola V3t | $50 | N/A | New York, NY | 2007-05-02 | | | I purchased a T-mobile plan with phone through amazon with the promise of a $75.00 rebate ($25 from amazon, $50 from T-mobile). After a few weeks I checked on the rebate and found out I had to fill out a form (no big deal, but they should have explained that upon purchase). First amazon told me I was ineligible; then when I called them they apologized and honored their $25 rebate. Then T-mobile wouldn't honor the rebate because they needed a code # from the box, which I no longer had. I explained to them that a) I could provide proof of purchase, b) that amazon had honored the rebate so clearly I was legit, but to no avail. They never offered an explanation, just "sorry, we can't honor it without the number from the box." I told them that was a ludicrous ripoff and that they know damned well I paid for the phone and was owed the rebate, and that I'd be canceling the service and returning the phone immediately and switching providers. Why are all cell phone companies so AWFUL?! It's such a racket.
| | View | F 45 | Wirefly-T-mobile | Rebate | $250 | 26 | not entered, IL | 2007-01-29 | | | I am calling everyone affected by purchase and/or service from Wirefly and/or T-mobile to unite to fight against these two fraudulent companies. I am giving them really hard time, because they kept ignoring, my rebate requests. Sounds familiar to you? Have you been through same crap from these guys? Let's unite to let the legal system know what they are doing, cheating, frauds, which is the fastest growing crime on internet. I am teaching a lesson to T-mobile for keeping wirefly as the AUTHORIZED SELLER of their products. If anyone wants to know how I am doing it, let me know. I am going to fight against them... and welcome everyone to teach them a lesson! Let's do it! |
ABOUT THE REPORTS
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These are ratings reports submitted by real people who filled
out the rebate report form on this web site. See the
" Submit a Report" menu item along the left side of this page, if
you want to submit a report.
- Grade: a total grade, based on the wait time (weeks) grade,
the rebate instructions grade, customer service grade, and other factors
- Reported From: the city of the person who submitted the report
- Weeks: how long a person waited to get the promised rebate
- N/A (in Weeks column): the rebate money "Never Arrived"
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