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Search Results Records Found: 35 N/A in "Weeks" = rebate money "Never Arrived"
DetailsGradeCompanyProductRebateWeeksReported FromEntry Date
ViewF  37OnRebate.comRebate company$15N/ARound Rock, TX2007-08-10
 I bought at Fry's a pair of computer speakers, a mouse, and a power surge of a company named Inland whose rebate is handled by OnRebate.com. After filing the rebates for these 3 items, I sent the paper work and haven't heard from them (email confirmation) for 6 weeks. The website keeps saying it hasn't received my documents. At my first call, a representative from OnRebate.com asked me to wait for 8 weeks to call back. Today (10 weeks after my filing) I called back and spoke with another rep from OnRebate.com. The rep was very rude, and all he had to tell me was there's nothing he can do since the Rebate has expired (?). I have a feeling this OnRebate.com company is cheating the customers. I'm complaining with Fry's as well as Inland company at the moment. I'm also looking for info to file a complaint with the authorithy.
ViewF  40OnRebate.comTrend Micro Internet...$40N/AWestminster, MA2007-06-06
 OnRebate denied ever receiving my rebate submission although I had already received checks from my Staples easy rebates submitted on the same day. They asked that I resend my submission but I scanned a copy and emailed it to them instead to make it more difficult for them to deny receipt. They then gave me an 800 number to call. After hearing about all the long waits and hangups I wanted to avoid the hassle so I sent my concerns to the manufacture (Trend Micro) and the reseller (Staples). I also copied may state attorney general and the parent company of Tiger Direct the sister company of OnRebate. That company is Systemax. I just started this process so I have no success to report but in reading of the horror stories with OnRebate on the Internet I don't hold out much hope.
ViewF  47OnRebate.comrebate$60N/Amoscow,, ID2007-04-25
 a study in double talk ,delay, and lies. said they would send it "on or about 4 February '07, guess what no check, will not answer the question "when ?" current status; "awaiting approval"
ViewF  37OnRebate.comCables to Go$16N/Anot entered, 2007-04-14
 Onrebate requires rebate address being same as billing address, not shipping address. Because of a move my shipping address and billing address were different. When I resubmitted the rebate, still within the deadline, correcting the address "problem" Onrebate would not accept the resubmission. WORST PROCESSING I HAVE EVER ENCOUNTERED. Wrote Buy.com strongly encouraging them the drop Onrebate.
ViewF  50OnRebate.comrebate$25N/Asan mateo, CA2007-03-31
 I decided to forfiet 10% of the rebate in order to get the rebate back within 2 weeks. Guess what, 2 weeks go by and no rebate. After being on hold for 30 min. They tell me to wait another two weeks and that the 10% will not be taken out. I finally got the rebate minus the 10% and they still have yet to give me the 10% back. Just tired of dealing with their support. Do NOT apply for any onrebate rebates! If you do, don't fall for the give us 10% and you'll get your rebate quicker. Complete SCAM!!!!!
ViewA  94OnRebate.comRebate processing $1008Jacksonville, FL2007-03-28
 Thank you for giving me my rebate when promise
ViewF  37OnRebate.comrebate$100N/Amarysville, WA2007-03-25
 I applied to this company for a hundred dollar rebate on a computer I had purchased. I submitted all of the information and documentation exactly as requested.They sent me an E mail saying that my information had arrived and been processed and a check would be sent in about a week.After three weeks or so I called them to see what the delay was.After much frustration I was finally able to contact a very rude c.s.a. who told me they had never received my documentation so I was ineligible for a rebate.This being untrue I asked to speak to a supervisor and was told one will call you.Of course no one did.I have contacted the attorney general's offices of Florida and Wshington as well as the F.T.C.I know the chances of these offices being able to help me individually are slim as that is not their function.How ever if enough people who have been victimized by these crooks complain maybe something such as a class action lawsuit can be brought against them.I am in hopes that people who are applying for rebates will see this message as well as all of the many others posted here and avoid this frauduent company.I wish I had.
ViewF  37OnRebate.comService$30N/ARoyal Oak, MI2007-03-24
 I called onRebate.com for 6 times, I sent emails for 8 times since August 2006. Up until now, I haven't gotten my rebate. And.. the reply is always the same, most of them said ..."the rebate has been reviewed and we forward it to accounting department". Can't they see on their database that the rebate has been approved since July 2006 but the check has not been set yet??? This is ridiculous!! This is one of the reply email that I got on January 18 2007. From the email's statement looked ridiculous too. Did they upgrade the system from July 2006 to January 2007????? It's such a rip off!! > > Our records indicate that your rebate application was approved on > > 7/21/06 > > > > With the upgrade of our system to better serve you we?ve experience a > > delay in the eight to ten weeks time frame. > > Due to heavy mail volume and the Christmas season we expect to have > your > > payment expedited within seven to ten business days after the holiday. > > We do apologize for the inconvenience and look forward to assisting > you > > again in the new year
ViewF  37OnRebate.comService$40N/ARoyal Oak, MI2007-03-24
 I called onRebate.com for 6 times, I sent emails for 8 times since August 2006. Up until now, I haven't gotten my rebate. And.. the reply is always the same, most of them said ..."the rebate has been reviewed and we forward it to accounting department". Can't they see on their database that the rebate has been approved since July 2006 but the check has not been set yet??? This is ridiculous!! This is one of the reply email that I got on January 18 2007. From the email's statement looked ridiculous too. Did they upgrade the system from July 2006 to January 2007????? It's such a rip off!! > > Our records indicate that your rebate application was approved on > > 7/21/06 > > > > With the upgrade of our system to better serve you we?ve experience a > > delay in the eight to ten weeks time frame. > > Due to heavy mail volume and the Christmas season we expect to have > your > > payment expedited within seven to ten business days after the holiday. > > We do apologize for the inconvenience and look forward to assisting > you > > again in the new year
ViewF  43OnRebate.comMotherboard$20N/Anot entered, UT2007-03-15
 I have used Tiger Direct for a long time and have bought a great many things from them until recently. On-Rebate was great up until the fall of 2006, and then it has been is like pulling teeth to get anything from them, or getting your rebate that you are entitled to, even with their NO-WAIT REBATE. I have stopped using Tiger Direct as a result of these problems with the rebate company they use.
ViewF  37OnRebate.comRebates$30N/AMarietta , GA2007-02-26
 These dudes will steal from u ! No help and no answers. TigerDirect has lost all my business because of $30
ViewF  43OnRebate.compower supply$25N/Anot entered, 2007-02-20
 THE WORST REBATE FULFILLMENT COMPANY EVER. I had the same experience as another poster. bought the power supply included everything when i sent the rebate. after looking up my info on line from my records, i called was told i did not include the invoice which was a lie. i was also told that i could not resubmit the invoice since it had been more than 30 days even though they NEVER notified me that they wanted my invoice. scammer company and would not even let me talk to a representative. terrible
ViewF  43OnRebate.comUltra V500 Power Sup...$40N/ASan Diego , CA2007-02-08
 Ultra Products V500 Power Supply from Fry's. I purchased this power supply because of the rebate. I mailed everything in and waited...and waited. I never received any indication it wasn't approved. Finally in Feburary I called onrebate myself to find out where my rebate was. I was told it was denied because I didn't include the packing slip (LIE) and because it has been over 30 days since the denial I was out of luck. It was my word against theirs that I did send the receipt, and never received notice of a problem. I've learned my lesson about this RIPOFF Company. I won't ever buy a product that has a rebate being handled by onrebate. And I'll stop shopping at Fry's too. ONREBATE should be investigated for fraud.
ViewF  37OnRebate.comRebate$20N/AWoodbury, NJ2007-02-07
 OnRebate received my rebate submittal on 10-20-06, and approved the rebate for payment on 11-3-06. Now almost four months later the rebate still has not been paid.
ViewF  47OnRebate.comSamsung Flashdrive$20N/AChicago, IL2007-01-10
 I bought a Samsung flashdrive at TIGERDIRECT in Aug 06. The rebate processor is ONREBATE. Still waiting for my $20 and both Sambsung and OnRebate refuse to respond to my inquiries. Don't buy SAMSUNG products, they are a rip-off as is OnRebate.com!!!
ViewF  43OnRebate.comextalker bluetooth$20N/AOverland Park, KS2007-01-04
 My rebate was accepted on 09/15/06. As of 01/04/07 I have not received. I was promised check in 8-10 weeks. I have sent 2 emails with no response. Called the company was hung up on 4 times before finally getting help. All in all spent over an hour on hold when I was finally told it would be escalated and processed. I am currently on hold with them waiting to see what has happened to all of their empty promises. Hold time 20 minutes and counting!
ViewF  43OnRebate.comComputer Parts$120N/AMechanicville, VA2006-12-26
 On July 5th I purchased a Motherboard Processor and Power supply From Tiger Direct Subbmitted all 3 of my rebates ONRebate.com and as of Dec 26th NO Rebate!! I will not deal with either company again. All rebates where accepted and everything looks fine with them. There email supported has been contacted and has not replied after 3 attempts. Could never get threw on the 800 Number after hours of holding. Bad business. I will not do business with either company in the future.
ViewF  37OnRebate.comUltra Quick Charger(...$10N/Asanta barbara, CA2006-12-18
 I bought Ultra Quick Charger on 11/15/2006 at Frys. It has 10$ rebate. I sent the UPC, rebate form and copy of receipt which was printed by Frys for rebate and was on the sample paper of the rebate form. On 12/5/2006, I got email from onrebate.com saying the copy of receipt was missing and the claim was denied. As I said, the copy of receipt was in the same paper as the rebate form, but they claimed it was missing. I mailed the copy of receipt on 12/6/2006. So far no response. I called them, after waited for 15 min. The costomer was very rude and told me it would take 3 weeks for processing. I have see many complains on the web about onrebate.com. I would never buy something with rebate from onrebate.com
ViewB  82OnRebate.comUltra 500v power sup...$5012New York, NY2006-12-12
 I had sent them 4 rebates (3 of which are free after rebates) items and I did get money back. Just have to follow instructions to the teeth and you will get your money. I did not choose the 'expited service' but it did take longer than 10 weeks for some rebates to arrive. Customer service is not the best out there but at least you get your money back.
ViewF  37OnRebate.comUltra power supply$25N/AJefferson City, MO2006-12-05
 They said the offer code wasn't correct (which was submitted online), I double checked this and it was right, asked them to check again and never heard back from them.
ViewF  43OnRebate.comHANNS G monitor$100N/ALos Angeles, CA2006-11-30
 My rebate was accepted on 08/17. Customer service always tells me my rebate will be paid next week. It has not been over 3 months, and my rebate status shows Payment Sent with a red X next to it. My paypal account still has not been credited.
ViewF  37OnRebate.comIntel Pentium D 840 ...$100N/Alivonia, MI2006-11-29
 It has been 16 weeks since my rebate was approved.DO NOT trust this company!!! I have called several times,long holds and rude operators! They tell me it will be put into my pay pal account the next day but it never shows up.I have called Tigerdirect and they said they would call them but it hasent helped.As of date I have been told to wait anouther 10 days now becouse of computer problems.My rebate was accepted on August 24.I dont understant why they cant send my money! I truly think this is a scam!!!I will NEVER do a refund with this company again.
ViewF  37OnRebate.comRebate for LapTop$50N/ANortheast, OH2006-10-30
 I've been waiting twelve weeks.They gave me the next week trick. Was on hold 45 minutes and got hung up on. I'm going to the govt and better business bureau and tiger direct.
ViewF  53OnRebate.comTiger diredt$60N/ANew York, NY2006-10-26
 It has been over 10 weeks now and when I call to ask the status they keep saying "by the end of next week" They owe me $140.00
ViewF  54OnRebate.comsoftware computer as...$18016muskegon, MI2006-10-25
 Going on six months and have not recived all rebates,promised by tigerdirect.Now I'm told it's computer problems!!!Will not order anything that uses onrebate.
ViewF  37OnRebate.comcomputer$300N/Arockville, MD2006-10-03
 Onrebate and tigerDirect systemically delay or deny rebates. The process is complicated, tedious and takes days to complete (literally) there are THOUSANDS of complaints against them on the complaint forums such as ripoffreport. never buy anything from Tiger or put up with vendors that use OnRebate.
ViewA  94OnRebate.comRebate$702not entered, 2006-09-01
 I have had many rebates with Onrebate and I have received each rebate in the timeframe promised to me. I always keep copies of all of my paper work just in case anything happens but I havent had a problem with them.
ViewF  43OnRebate.comUltra 400W power sup...$20N/AAnaheim, CA2006-07-19
 I am one more of those frustrated clients of Onrebate.com; I got the deal from radioShack for the Ultra V-Series 400-Watt ATX 20/24-Pin SATA Ready Power Supply. I submitted the rebate with the Order confirmation email which was accepted by RadioShack; However Onrebate made me send in the packing slip. I did that and waited for 2 weeks to call in. The operator said wait 1 more week and called back. I waited 2 weeks and called back. Another operator told me to call back in 1 weeks to see the web site updated because the documnet has been received but the company is so busy to update the web. I gave them 1 whole month and called back. I was told that Onrebate never received the packing slip from me so my rebate was denied. And I was too late to resubmit!!!!!! What the H....., F...., ...SH,.... I knew they would pull this scam, I asked for a fax number to fax it over, but they said no. If there were a fax number I can fax the page over, that would have sold all the problems. I was so mad because the lady (not sure about that). She was so obnoxious. She was talking to me with the attitude like there is nothing I can do about that. I emailed Ultra, and as expected, there was no response. What a jerk! I will never buy products with rebate from onRebate.com Neither should you!!!
ViewF  37OnRebate.comSAMSUNG DVD$50N/ALOS ANGELES, CA2006-07-06
 Tiger Direct uses a service that processes their rebates for them. While registering I decided (since I'm quite forgetful about $50 rebates that take 3 months to arrive), to pay the $5.50 fee which guarantees you'll receive your rebate withint 3-5 days after they have received your paperwork. It was better than forgetting (and being familiar with the fact that rebate companies are horrible), I decided to pay the 10% fee. A week after I mailed my rebate, the sent me a denial, of course! what else would you expect from them? Then I made my paperwork REALLY EASY to look at, naming everything by EXHIBIT NUMBERS (being in the legal field makes it easier), and sending in AGAIN, all my copies. It took them TWO LONG WEEKS to email me "Your rebate's been approved!!" Strangely, as if I won something I'm actually and "legally" entitled to. The next thing I know, in the email they write the rebate was for $49.50, and I would be receiving a check for $44.00. Now, I tip my valet guys $5.00 to bring my car around and $0.50 is no big deal, but these guys can short a million people for $0.50 and make half a million bucks cheating on consumers!!! It is a despicable, dirty, ENRON-DESERVING practice that should go punished, or looked down upon. Don't use the service, these guys are full of it, are dishonest, and they want to steal the last $0.50 of your money, or the money of your poor, old grandmother... they wouldn't give a crap whose hard-earned money they're stealing. It is STEALING! I'm taking my complaint all the way to SAMSUNG and letting them know that both TigerDirect and OnREBATE.com are stealing
ViewF  40OnRebate.comMaxtor HD$40N/ABombay, NY2006-06-26
 At only step 2, input of my order/ invoice # always rejected from date of purchase, and now it's the 26th of the month. I caled their 'no human' customer service . . . I have no addres to send my purchase details to. Looks like a return to me . . .
ViewF  50OnRebate.comUSB Cable$10N/ANaperville, IL2006-06-14
 I submitted my rebate 7 months and never got it. I don't even get any email notification from onrebate.com as they promised. It seems they do this on purpose, so you forget about it eventually.
ViewF  53OnRebate.comNiko OTP-2613W$200N/ANaples, FL2006-04-28
 I purchased a OTP-2613W LCD TV from Newegg.com on 1\24\2006. As of 4\28\2006 I have recieved nothing. I contacted onrebate and was told I needed to resubmit the required documentation. How do I resubmit the original UPC I already sent in? I have copies of everything but not the originals I already sent in! The funny thing is that Niko told me they recieved them but that onrebate is now handling their claims. This seems to me to be some sort of shell game. On a second rebate involving another Niko LCD TV onrebate has the claim but their web site states they are waiting for documentation. Is this the documentation I already sent in? So it appears I am out $200.00 because I am dealing with shady companies. I will not let this die!!
ViewF  55OnRebate.comUltra Products Rebat...$40N/AFremont, CA2006-04-17
 OnRebate.com services rebates for Ultra Products (and other companies). I had problem with multiple rebate submissions to this company. Still waiting for rebate checks, after resubmitting as a result of mistakes by OnRebate.com. OnRebate.com has this mandatory online registration for mail-in rebates, which they claim improves accuracy and speed of rebate submissions. This additional process is useless at best. 1. Mandatory online registration process does not reduce any work for the customer, in fact it increases work. It does not improve accuracy or response by the rebate processing company. Some instructions on the printed form after registrations, treat customers like idiots (paste here; must cut and paste address to envelope, otherwise wont get rebate) 2. OnRebate.com's ability to process rebate paperwork accurately is not consistent and the worst. 3. OnRebate.com does not know industry standard practice of receipts printed by retailers for rebate submission (to OnRebate.com's advantage). 4. OnRebate.com finds invalid reasons to reject your rebate, even if they have all the material and information to successfully verify the purchase and eligibility. 5. OnRebate.com sends email with right information if rebate is approved, but will not similar status email if rejected (deceptive). 6. OnRebate.com behaves as if they are paying the rebate - not the manufacturer. 7. OnRebate.com service and attitude towards customer is rude. 8. Ultra Products and other companies doing mail-in rebate processing by OnRebate.com, will likely lose customers if they do not change to another rebate processor.
ViewF  58OnRebate.comSeagate Hard Drive$50N/AJefferson City, MO2006-04-03
 Online forms would not work with my browser. Contacted help desk several times. Said they would answer in 72 hours. Never replyed. Contacted again- same auto reply - never addressed the problem. Automated telephone system prevents customer from actually talking to a live person.
ViewF  37pny Onrebate.comflash$15N/ASavannah, GA2006-06-06
 My rebate went through Onrebate.com, but as far as I am concerned it is PNY. First, they had requirements that were put in just to prevent them from paying due to incorrect submittal. I submitted the exact info required in their format. They told me my rebate was refused since I did not meet all requirements. After many attempts, they said my request was denied since I did not submit an invoice. I told them I submitted the packing slip from the computer company I bought the unit from on line and even their instructions said this was valid. After 30 seconds, the rep came back and said they lost my packing slip. How phony. I resubmitted the packing slip which had all the information necessary. Almost by return email, they said it was denied because I didn't submit the full package. This company, I am sure supported by PNY, gains cudos from their clients like PNY for dening legitimate claims. PNY will no longer get any business from me or will any company that uses Onrebate.com .
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These are ratings reports submitted by real people who filled out the rebate report form on this web site. See the "Submit a Report" menu item along the left side of this page, if you want to submit a report.

Legend
  • Grade: a total grade, based on the wait time (weeks) grade, the rebate instructions grade, customer service grade, and other factors
  • Reported From: the city of the person who submitted the report
  • Weeks: how long a person waited to get the promised rebate
  • N/A (in Weeks column): the rebate money "Never Arrived"