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Rebate Report Card
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Search all rebate reports by company, product type, state, etc.
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| Details | Grade | Company | Product | Rebate | Weeks | Reported From | Entry Date |
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| View | F 50 | Nova Development (Of... | Berlitz French Softw... | $30 | N/A | not entered, | 2009-09-23 | | | Refused my refund, said I completed it incorrectly. I have copies, so I know they are lying. A customer service rep and her manager had conflicting stories of what the scan showed on my account, so another lie. I am writing letters and sending pictures to everyone. Office Depot, Nova, and Berlitz. Worst lying customer service I've ever experienced. | | View | A 96 | Office Depot | Laptop | $30 | 4 | Charlottesville, VA | 2009-03-13 | | | Form was simple to fill out, just needed a copy of the receipt and a copy of the UPC code. | | View | B 86 | Office Depot | Brother Label printe... | $30 | 14 | Brandon, MB | 2008-11-19 | | | Took a long time - sales said it would take 2 weeks, too 3+ months. Will never buy another product from ANY retailer using mail in rebates. Only rebate I will accept is point of sale. | | View | F 37 | Office Depot | Floor Safe | $21 | N/A | Wauwatosa, WI | 2008-09-09 | | | I contacted them by e-mail, by phone with a promise to send the check, and wrote to five (5), yes 5, executives with no check or response. No more Office Depot and their motto;.. "taking care of business." | | View | F 43 | Office Depot | HP | $150 | N/A | beavercreek, OH | 2008-09-09 | | | All the requested information was submitted. Received a notice stating the purchase is outside the qualifying dates which it was not | | View | F 40 | Office Depot | Rebate Scam | $300 | N/A | San Diego, CA | 2008-08-04 | | | I bought a cheap HP desktop computer two years ago with a rebate from both HP and Office Depot. The instructions were very complicated, but I did receive both.
After that, bought a Viewsonic LCD TV from OfficeDepot with a rebate of either 200 or 250. About 3 months later I received a letter I had not submitted the UPC Code. The letter had a phone number. I told them I still had the box with the UPC code cut out which I stapled to the rebate form and mailed. They told me to take a digital picture of the back of the TV and send it in. I did, and I received nothing.
More recently I bought a slimline HP desktop with two rebates; one from HP and one from Office Depot. I copied everything. This was many, many months ago. I looked it up at Office Depot..it was pending..now of course it says "error in submission". HP has no record of it (I trust HP a lot more, actually from what I have read.). I am sure it will say I did not mail it in time or some other bogus information.
It says I must return the information by August 22 (resubmit), but it says it has not mailed anything out to me about it today which is the 5th. Great policy!
This was close to 300 dollars or something, and I would not have bought this computer without the rebates. I will fight this one. For me, this is worth my time.
You can email me.
Alex Maas
a.maas@cox.net | | View | F 47 | Office Depot | Windows XP | $70 | N/A | New York, NY | 2008-08-04 | | | Office Depot does not send rebates, buyer beware! | | View | A 97 | Office Depot | language program | $10 | 2 | moscow, ID | 2008-08-03 | | | great service- even sent an email to let me know the status and when to expect it | | View | F 47 | Office Depot | Maxx GPS | $100 | N/A | Birmingham, AL | 2008-08-02 | | | Purchased two Maxx GPS with a rebate. Store clerk gave instructions on getting rebates. Rebate center refused to pay second rebate, said only one per household. Store clerk did not inform me of that and issued two separate rebate forms. Office Depot refused to pay the seoond rebate. Beyond time that I was a able to return the item for refund because the rebate response was so long, 8-10 weeks. I have not been back as a customer to Office Depot in the Birmingham, AL area. And will not return. Have lost this customer due to UNFAIR rebate practices. | | View | F 37 | Office Depot | monitor KDS | $100 | N/A | Honolulu, HI | 2008-06-28 | | | I was actually paying the cashier and getting ready to leave the store on a Sunday (Ward Center) when the cashier said to me, "We have 19" monitors on sale right there." I was amazed by the price--yes after the rebate, so I decided on the spot to buy one. I foolishly waited a few days before filing out the rebate as I wanted to make sure the monitor indeed worked.
Well, it turns out the rebate's last day was the Sunday I bought it! I tried to get it and explained what happened when I wrote the company and sent in the rebate. After they naturally rejected me, I went to the store manager, he said no and sorry but there was nothing he could do.
I have never been back to Office Depot--I've decided on Walmart--cheaper and I have no expectations. | | View | C 77 | Office Depot | HP Printer | $50 | 32 | Lake Worth, FL | 2008-06-09 | | | I purchased a HP portable printer in June of 2007. Rebate form clearly states that my printer was quailified for rebate. Sent in rebate and received a response that my printer was not an eligible printer for the rebate. Will I didn't make copies of all my paper work, shame on me. I don't lke being had. So a year later I ran into the paper work as I was cleaning my drawers out. So I decided to call Office Depot corporate offices in Delray Beach, FL. I got passed from one department to a second or third department. The 3rd person that I talked to worked in the Office of the Chairman of the Board! Whoa I never asked for that kind of horse power. Well she had me fax what I had to her for review (ps I lost my receipt!) She reviewed the info and instructed the Rebate line to honor my rebate that they had rejected, and within 3 weeks I had my HP rebate. I told her nicely that I felt taked and that I am responsible for technology purchases and the way I feel that I would rather give my business to Stapes. She was nice and took care of me. So my suggestion is to call the Corporate office if you really want action. | | View | A 92 | Office Depot | Toshiba Laptop | $150 | 4 | Billings, MT | 2008-06-07 | | | Got the rebate as promised with no hassles and in a reasonable amount of time. | | View | C 77 | Office Depot | Software | $150 | N/A | Fayetteville, AR | 2008-06-07 | | | no comments entered | | View | F 43 | Office Depot | Maxtor External Driv... | $30 | N/A | Torrance, CA | 2008-06-03 | | | My rejection came back saying it wasn't post-marked in time. I have a hard time believing the letter sat in the post office for two weeks before being post-marked. But what could I do? I didn't have the evidence and they weren't likely to provide it. Have to admit that was a pretty good one they pulled on me. But they lost a customer for life as I will never shop at any Office Depot ever again. Scam me once... | | View | F 37 | Office Depot | software | $30 | N/A | San Francisc, CA | 2008-04-28 | | | They said they haven't recieved the receipt. I've faxed it now three times and mailed it five times. This is fraud. Boycott. | | View | F 43 | Office Depot | Fax machine | $50 | N/A | Burlington, WA | 2008-04-28 | | | Several months ago I received notice from Office Depot's rebate submission center that items were missing from two of my submissions - I was stuck because I had not kept copies of that information to prove that it was included.
I should have know better, but I was enticed by another rebate at Office Depot, $50 on a Brother Fax machine. This time I was very careful to copy EVERYTHING before sending the rebate in. Not surprisingly, I received a postcard in the mail telling me that yet AGAIN, there was something missing. I called the toll-free number, spoke with a representative and just now resubmitted a copy of the original information. I'm not confident that I'll ever see that rebate... Now after looking on the internet to see if anyone else has experienced this kind of a problem with Office Depot, I feel like we've all been scammed. Shame on Office Depot!!! | | View | D 67 | Office Depot | HP m8100n | $150 | 32 | Jacksonville, FL | 2008-03-15 | | | I purchased this desktop on 7-15-07. The rebate was promised within 12 weeks. I got it today, 3-15-08. I checked my status online immediately and it is still in stage three of five, "required validation period", with an error listed "Secondary review". I will not make any more rebate purchases with this company. | | View | F 43 | Office Depot | Toshiba Notebook | $200 | N/A | Tarpon Springs, FL | 2008-03-07 | | | Being shy 2 weeks of my $200 rebate on my Toshiba, I checked my status on officedepot.com. The big problem is they are not asking for the Rebate Id #. They want the tracking number that is no where on the sales receipts or rebate submission. I was told to call 1800-go depot. After getting hung up on by automated questions, I finally demanded a person. She said I had to put in the tracking number (that wasn't on the receipt) and then my status would come up. I did and it stated my check was approved (which I printed out) which I would get in 3 weeks. The agent told me tracking no. are only put on online receipts so it wouldn't be on my sales receipt. She said all people have to call in to get this which I think is absurb. Anyway, I will wait 3 weeks, but at least I have a print out that my check was approved. I believe this is just one more way to discourage people from following up. But I haven't gotten the check yet, but do call the number I gave and they will give you a tracking number. GOOD LUCK TO ALL. | | View | F 38 | Office Depot | HP 1022ws Monochrome... | $150 | N/A | New York, NY | 2008-02-24 | | | On November 22, 2007 I purchased a HP 1022ws Monochrome LaserJet Printer on the company's website for 249.99 which was advertised with 2 rebates of $150.00 costing 99.99 after rebates. After I purchased this item to be delivered to my work place the item was on back order for a week or two. After the holidays I filled out the rebate forms and sent them in at the beginning of Jan and several weeks later I received a post card for each rebate. One saying that the offer was only valid at Office Depot and the other said the request was not post mark within the time frame. If one rebate had an expiring date before the other then this is very misleading. If the other rebate is valid in a store only then why is it posted on their website. furthermore, because it was the holidays and because of the delay in the delivery there wasn't much time to mail in the rebates that were never honored.
| | View | F 50 | Office Depot | rebate | $150 | N/A | Tallahassee, FL | 2008-02-19 | | | Online showed check issued- called and they said it had been returned. They will re-issue, yeah right. No email address either so I can't request confirmation. Time to start sending letters. I'll file against them if necessary. | | View | F 37 | Office Depot | American Tel Phones | $200 | N/A | Wallkill, NY | 2008-02-18 | | | My daughter and I each bought a set of 4 cordless American Telcom phones at Office Depot (a double whammy - both are among the worst) for $100 with a promise of a $100 rebate. Many months later all we have is the worst phones ever - a few no longer have any soound - and no rebate. I know they got my rebate because they sent me a postcard a few months later requesting my physical address. I had given them a PO Box because I live in a teeny town where there is no home mail delivery. The postcard provided a website at which to provide the information, but it would no let me send the info. So I called, was thanked, promised the rebate, and that was the last I heard - in October 2006. Office Depot never answered emails, and I couldn't find a working contact phone number. All their company contact information just sends you in circles. The instructions for submitting this rebate request were the worst ever. I received a handful of long receipts which I assumed were duplicates. They weren't - they were cross-referenced. In addition you had to activate the completely useless phone card (I have unlimited local and long distance) by calling a phone number, before a specified date, and write in at a hard to understand space on the rebate form the code number that the operator gave me when I called. I'm not brilliant but as a lawyer I get a fair amount of practice filling out forms and following instructions. At one point my daughter and I realized that we had mixed up the receipts and had to start over, because the cross-referencing was wrong. Unconscionable and disgusting. | | View | F 43 | Office Depot | Compaq Desktop compu... | $200 | N/A | Tulsa, OK | 2008-02-18 | | | Mailed rebate and checked online showed up in two weeks. Then nearly two months later I checked again and rebate info. was gone! Called company said they did not recieve it. I have no proof that it did show up online before so I disregarded it. They told me to wait another week and call back that it may have gotten lost in the mail. It has been nearly two months they should have had time to process it by now. I will have to resubmit info if it does not. But I see even people who resubmit still have problems. So outlook is glim. | | View | F 43 | Office Depot | Toshiba Laptop | $150 | N/A | Pensacola, FL | 2008-02-05 | | | In June 2007 I purchased a Toshiba Laptop with the promise of $150 rebate. Its February 08 and no rebate. I phoned two weeks ago and was promised that my rebate would be expedited. Still waiting....class action anyone? | | View | F 43 | Office Depot | Laptop computer | $150 | N/A | Washington, DC | 2008-01-28 | | | Bought laptop in May 2007 for $600 with promised $150 rebate. Mailed all paperwork on time and waited. In November, went to OD website; was told my rebate was "in process". Contacted store Manager, who said "we don't handle rebates"! Called 1-800-GoDepot and explained problem; agent said "I can't understand what you are talking about" (Myself and parents were born in USA and I have a degree in English.) Went to website today, which now says I missed the postmark deadline. I no longer have receipts, as it has been 8+ months.
This is pure corporate robbery. We all need to contact the Federal Trade Commission. Better yet: Any lawyers out there looking for a good class-action lawsuit? | | View | F 56 | Office Depot | PRODUCT | $200 | 6 | ANTIOCH, CA | 2008-01-10 | | | Claimed received rebate request but not proof of purchase. No doubt that proof of purchase sent, which is confirmed by the fact it is mssing from my box. Rebate Center completely unresponsive, and it is very clear that the goal of the company is to not pay on the rebates. Anybody interested in a class action lawsuit? | | View | F 50 | Office Depot | Toshiba Laptop | $150 | N/A | Tustin, CA | 2008-01-03 | | | Just a warning about how Office Depot rebates. Mail your paperwork right away. Watch your rebate dates after purchase-there was about a 2 week turnaround from the time we bought our computer until the required postmark date. Due to being extremely busy with working & Christmas stuff & life, we missed the date by a week. I wouldn't call it a scam but very unreasonable time period and not indicated in the ad or by the employees. Our fault that we missed the date but I am not happy about Office Depot. We have lots of choices where we live so we will not shop there again. Tried to resolve on the phone but there was nothing that the very nice representative could do. | | View | F 37 | Office Depot | HANNS-G Monitor | $90 | N/A | Conway, SC | 2007-12-30 | | | MY EXPERIENCE HAS BEEN A NIGHTMARE. 5 times I have resumitted the information for the rebate as requested by them. They keep saying they have never received any of my letters. This all started over a year ago and I have finally come to the realization I have been scammed. My advice to anyone is, if you purchase anything with a rebate BEWARE!!
Alma S
| | View | F 53 | Office Depot | Compaq Notebook | $150 | N/A | Littleton, CO | 2007-12-28 | | | Complied with all instructions. 100 days later, called the rebate center. Told that they had made a mistake and would "expedite" the rebate. 10 days later, status has changed to "check Mailed". Will update this at a later date> (incidently, the rebate said to expect the rebate in 60 to 90 days. 120 days later, still no check!) | | View | D 63 | Office Depot | Compac laptop comput... | $200 | 6 | Venice, FL | 2007-12-21 | | | My mother bought a Compac Laptop Jan. 07 because of the $200 rebates. She received only one for $50. After numerous phone calls and promises to send the $150 no additional rebate money has arrived! What can consumers do? My mother continues to see Office Depot and Compac offer rebate specials! | | View | F 50 | Office Depot | Computer | $170 | N/A | not entered, | 2007-12-04 | | | Purchased computer September 4th. Mailed in Forms September 9th. Didn't post to website until mid October. Never received an email confirming receipt of rebate forms. It's now December 3rd and I'm still in "Required Validation Period". Customer Service says it could be another month. That is ridiculous. It will take over 4 months to receive this rebate. HORRIBLE! | | View | A 97 | Office Depot | Notebook (Toshiba Sa... | $150 | 2 | San Marino, CA | 2007-11-28 | | | EXCELLENT COMPANY! REBATE RECEIVED IN 2 WEEKS FOR $150 FOR TOSHIBA SATELLITE NOTEBOOK. NO COMPLAINTS! WISHED THEIR REBATE WAS AS GOOD AS STAPLES THOUGH! LOVE THE ONLINE REBATE, VS. MAIL IN. | | View | F 53 | Office Depot | GATEWAY Laptop | $150 | N/A | Port Orchard, WA | 2007-11-18 | | | WARNING:::If you expect a rebate don't buy from Office Depot...EXTREMELY slow and non response
Purchased Gateway 07/15/2007, checked status 09/30/2007 "Waiting for period to end" checked again 10/15/2007 still waiting. Checked again 11/17/2007 still wating for period to end which ended 10/1/2007. | | View | F 37 | Office Depot | Toshiba | $150 | N/A | Clarkston, MI | 2007-11-14 | | | I have a very similar experience to ones already listed. Bought a Toshiba satellite notebook online for pickup at store. I was was given a link online to print the rebate form. I submitted all information. I got a postcard that stated rebate was invalid. When I called customer service number lited and got someone overseas who had canned answers. Basically told me there was no such rebate for my product for that time frame. They said there was nothing I could do. I offered to send a copy of all my paperwork I had submitted, they said they can not accomodate that, that it did not matter that they had a listing of all rebates and there was not one for my product. | | View | F 43 | Office Depot | HP Laptop computer | $200 | N/A | Iowa City, IA | 2007-10-31 | | | Purchased a laptop computer for my daughter's birthday in April 2007. Mailed in all receipts, rebate form, packing labels by due date. Never received the $200.00 rebate. Called the Mail-in Rebate Center in August 2007. Told, "So sorry. We missed it and will take care of it today." Called again at the end of September. Never heard of me. Gave them the tracking number from the on-line site and surprise, there I was in the system. "So, sorry. Must not have been processed. Will take care of that right away." Checked on-line today October 31, 2007. Check has not been mailed and still in the "processing stage." Total rip off and I will not buy from Office Depot again. | | View | A 94 | Office Depot | toshiba notebook | $150 | 6 | ny, NY | 2007-10-05 | | | Sent in forms registered return receipt and received my rebate 6 weeks later. Thank you Home Depot | | View | C 72 | Office Depot | 2GB memory card | $40 | 32 | Largo, FL | 2007-08-29 | | | Three out of five of my rebates weren't sent to me. I had all my receipts and information saved and had to go back and investigate why I never received my rebates. They had no reason for it not going through. The lady on the phone for Office Depot said sometimes they just get don't go through. She would only do two of my rebates and said I would have to do the third rebate after I received these. Today I have received the two (8 months after sending them in). I went on-line to check the status of my last rebate for $50.00 and it has disappeared!!! I will investigate further. Office Depot did this to me last year too. So I will never buy from them again. What's the point of buying something on sale if you never get the rebate back? | | View | F 52 | Office Depot | Rebate for Toshiba L... | $120 | 2 | Lake Cormorant, MS | 2007-08-21 | | | I saw a toshiba laptop advertised for $450 after mail in rebate. Received the computer but no rebate forms...Talked to a supervisor and was told I should have got a form, their rebate company says the rebate never existed. Out $120, filing complaints left and right. It looks like they have changed tactics again. Do not shop here. | | View | F 47 | Office Depot | 42" plasma tv | $300 | N/A | austin, TX | 2007-08-20 | | | office depot agreed that I followed all instructions correctly, but THEY did not comply in time, now the offer is closed. But, EVERY time I call a supervisor he says he will handle the matter personally, just call back in 7-10 days. I have heard the same story for 12 times now, I always ask for the same supervisor and manager, but they say that is impossible (even with employee ID numbers). They have this scam down to an art form, just passing you off from one person to the next. Bottom line, don't buy Office Depot!!!! | | View | F 37 | Office Depot | LAP TOP HP DV 2312 U... | $150 | N/A | PAWTUCKET, RI | 2007-08-16 | | | I bought this lap top, and fill up all forms, and receive a rebate from HP u$ 50.00 and Office depot not send nothing.
I already resend a copy, and they did not tel NOTHING
Office Depot, LACK OF CONSIDERATION | | View | A 95 | Office Depot | View Sonic Monitor | $50 | 6 | Colorado Springs, CO | 2007-08-14 | | | Easy to use online rebate form. Confimed online. Check received in six weeks. That's all I ask! | | View | F 47 | Office Depot | DVD/CD media | $12 | N/A | Chesapeake, VA | 2007-08-06 | | | This rebate was in the "validation period" for over 4 months, and even though I was promised a check over 2 weeks ago, it's still "pending." The fact is, this is a computerized system, so it's hard to believe it's not intentional. | | View | F 37 | Office Depot | Rebate | $42 | N/A | hagerstown, MD | 2007-06-30 | | | THIS IS THEIR STORE ID: 2548
1520 Wesel Blvd
Hagerstown, MD 21740
(301) 790-3405
STORE MANAGER: REGIS BUSCH
I MY SELF WAS ONE OF THEIR BUSINESS CARD HOLDER
I bought two Dane-elec 1gb memory USB drives for about 49 dollars each, in their red tag special sales: it saids it will be $7 when rebated $42. Now the problem is I have spend about 100 for these two USB drive hoping I can get $42 back for each of the drives I bought.
I can't read their small prints on the receipt do to my vision so I told the store manager/casher to help me on how to get these rebates, after this guy (his name is Regis Busch) read the paper he told me that all I need to do is fill out my home address and my phone number and send it with my receipt to get this rebate. Needless to said I was happy.
3 month later, I call the rebate center about why I haven't get my rebate, they told me I don't have THE item bar code and they can't do anything unless I go to office depot to solve this problem. WTF???? I SEND THE RECEIPTS (the receipt has items code in it) and the rebate form AND THEY TOLD ME I DON'T HAVE SOME BAR CODE?? WHEN I go to the officeDepot place, they told me it’s not their fault for "rebate center" and Me not getting this right and when I complain I won't leave until this is clear because he told me it wasn’t his fault for not able to send the code with the receipt, that Regis guy actually told me to "get the FUCK out or I'll call the police" What kind of service is this? This is A TOTAL RIP OFF, THEY SCAM MY MONEY, PEOPLE DON'T BUY FROM OFFICE DEPOT!! They are total liars and they’re service is just crap, I’ll never buy from them again and you bet my next business purchase won’t be in that place!
| | View | F 43 | Office Depot | rebate | $200 | N/A | fremont, CA | 2007-06-12 | | | 12/20/06 mailed rebate request.(allowing for
60-90 days)
03/28/07 checked rebate online- status
"required validation period"
04/19/07 checked rebate online- status
unchanged
04/26/07 checked rebate online- status
unchanged/ called 1866-541-0284 told
by supervisor "Natalie" 5-7 days
04/30/07 checked status online Status
"check mailed 4/30" called and spoke
with "Tom 54271" checked mailed 04/30/07 allow 10 days.
05/15/07 no check yet, called and spoke Mike
who said allow 30 more days.
05/18/07 called and spoke with supervisor
"Nicole"who said check should be
received by 06/01/07
06/06/07 still no check, called and was told
by a supervisor, named "John 54379"
had already been sent to
my address (of 40 years, by the way)
and that they would have to issue
another check, please allow 14 more
days. I requested to speak with his
Supervisor, Scott (same employee #
as John "54379") and was told that
he would authorized a new check be
issued on following day and to
expect it by the 15th. Today is the
12th. WE SHALL SEE. I'LL NEVER
SHOP AT OFFICE DEPOT AGAIN!!!!!
| | View | F 47 | Office Depot | Toshiba Notebook | $210 | N/A | Lexington, SC | 2007-06-05 | | | I have 2 rebates outstanding. They were mailed with the amount of time required for the rebate. I have been checking since January 2007. It is now June 5, 2007, and this is the 2nd time I have been told the check should be to me within 10 working days. I told the supervisor that I would report this to the Secretary of State for Minnesota as this was the call center that handled my last call. | | View | C 72 | Office Depot | Various laptop purch... | $300 | 32 | Philadelphia, PA | 2007-05-15 | | | On more than 3 occasions I purchased computers for a business and processed the rebates according to their simple instructions, reviewed and verified that everything was in proper order as well as copies made and mailed them in to their proper address which was also verified and everytime they would kill 1 or all rebates for phony reasons. After calling them they'd say it was a mistake and overturn their decision or else make me resubmit them thus taking up to 6 months or longer to receive these. For those who believe that Office Depot is not behind this, consider the following: I've sent rebates to the SAME rebate processing company for other retailers and have had no problems, but 95% of the time with OD I have problems. Circuit City, Staples, Best Buy few to no problems - rebates returned within 6 weeks but OD 12 weeks + and many phone calls. STAY AWAY!!!! | | View | B 90 | Office Depot | Toshiba Notebook, MP... | $265 | 8 | Saint Louis, MO | 2007-05-01 | | | I have received all but one of my rebates. The last one I mailed about a week after the others, so it should be coming. No hassles, no problems. | | View | B 82 | Office Depot | 19" Hanns-D com... | $100 | 26 | not entered, CA | 2007-04-28 | | | Purchased a Hanns-D computer monitor from Office Depot. Rebate was through Wintergreen Systems and handled by Parago. Wintergreen went bankrupt, and OD paid all rebates out of their own pocket, and I didn't even have to contact OD to request the rebate--they just sent it. Thank you, OD!!! | | View | F 28 | Office Depot | Compaq Notebook | $100 | N/A | Royal Oak, MI | 2007-04-16 | | | Fall 2006 Office Depot advertised in the metro Detroit paper if you purchased a qualifying Compaq Notebook and qualifying printer within 7 days you would receive a $300 rebate on the notebook and $70 on the printer. The $70 rebate was mailed to me, but not the one for $300. One offer was contingent on the other - either I was entitled to both checks or neither check, therefore the failure to mail me both rebates clearly was the fault of Compaq/HP rebate services. Searching the Internet I see that Fall 2006 the Compac Notebook offer in variations was made by Office Depot nationwide and dozen of others disgruntled Office Depot customers have posted that they ALSO never received the promised rebate(s).
Office Depot in print promised their customers a rebate and upon reliance of that promise I purchased the said items. Failure of Compaq to mail the rebate does not exempt Office Depot of their duty to uphold the promise they made to me or the others. The fact that nearly daily identical posting are being made regarding this offer makes it possible to conclude that this was likely consumer fraud and consumer fraud charges should filed by authorities against both Office Depot and Compaq.
Today for the second time I have contacted Office Depot customer service to see if they can readily resolve the problem. | | View | F 47 | Office Depot | Samsung Monitor | $60 | N/A | colorado springs, CO | 2007-04-05 | | | This actually had 2 rebates. The one from Samsung came within 8 weeks. Office Depot "lost" the first 2 submissions and we faxed another, which they finally logged into their system in March. But evidently it takes another 8 weeks or longer to get a check issued. We still don't have the check from a rebate request mailed on Nov. 27. Inexcusable, and OD has lost another customer over it. Are rebates really worth all the ill will they cause? | | View | F 37 | Office Depot | Aptiva Cordless Phon... | $25 | N/A | Florence, SC | 2007-04-05 | | | Purchased Aptiva Cordless Phone/Answer Machine day after Thanksgiving 2006. Sent in for a $25 rebate next day. The rebate was being tracked online by Office Depot but stuck in Step 3 "Review" for 3 months. I sent an email to Office Depot Customer Service asking why it was still in Step 3...No Response. I just checked the online Rebate Status today April 5th. My Office Depot rebates as far back as 2005 are still included in my search, BUT NOW THE APTIVA PHONE $25 REBATE OFFER HAS DISAPPEARED COMPLETELEY!! I have sent still another email message to Office Depot but honestly again expect no response. I will go to the local Office Depot next with the copies of my transaction. Also, it took FOUR MONTHS for me to receive a $200 Office Depot rebate for a Compaq Laptop that was purchased before Thanksgiving. Bottom line is I am going to no longer purchase from Office Depot, and instead buy from outlets like BEST BUY who have eliminated rebates and now just sell items at "Instant Savings" prices. | | View | F 50 | Office Depot | Hanns-G HU-196D 19&q... | $100 | N/A | Chandler, AZ | 2007-04-04 | | | I have been waiting for over six months now and have contacted the rebate department numerous number of times. They are claiming that the rebate is in its final processing stages and say that it will be mailed within a certain date. They have given me two dates and after each date I contacted the rebate center only to get another date. I would like to file an official complaint on this. | | View | F 40 | Office Depot | Acer 17" Monito... | $60 | N/A | La Crescenta, CA | 2007-03-26 | | | I'm ready to take this monitor back to the Office Depot where I bought it and throw it at someone. Office Depot contracts Young America, a company that employs only jerks without scruples, to administer their rebate program. What a runaround for $60.00! I bought within the time frame, mailed in all docs and have been told twice to resend (which I did). Now the rebate phone number is disconnected. Con artists! I'm writing to the CEO of Office Depot to tell him I'm glad his company profits are in the toilet. | | View | D 69 | Office Depot | Samsung Monitor | $120 | 12 | Colorado Springs, CO | 2007-03-18 | | | Bought the Samsung Monitor Nov. 26, 2006, and immediately sent in my request for 2 rebates of $60 each to Samsung and Office Depot. The Samsung rebate was processed and received after about 14 weeks, which seems like too long, but I did receive it. When I sent an inquiry to Office Depot, they said they hadn't received it and to resubmit to a Resubmit address, which I did. That's been 7 weeks and I've gotten nothing. If they don't want to pay these rebates, they shouldn't advertise them. If they are legit, then why do they take 4-6 months to pay up? I will avoid companies which require rebates in the future, that's for sure, and probably Office Depot altogether. Who needs this aggravation? | | View | F 43 | Office Depot | Rebate | $300 | N/A | New Berlin, WI | 2007-03-05 | | | I understand I am not alone. Office Depot advertised a total rebate of $500.00 on the Day after Thanksgiving door buster sale of a Haier 42" plasma. One $200.00 and one $300.00 rebate. I submitted all required info 3 weeks before the deadline and to date I have only received the $200.00 rebate. The rebate company that is handling these and many others for Office Depot can find no record of the submission. Even after it was faxed for a second time by the local Office Depot. I have been shuffled around by Office Depot leaving messages, sending emails but no resolution. I have copies of everything I sent and complete documentation of every person I've dealt with. I will be filing a complaint with the BBB and the Federal Trade Commission. This is FRAUD! I have found many others who are in the same boat as I am. $300.00 is a lot of money. | | View | A 94 | Office Depot | Maxtor 100 GB hard d... | $60 | 6 | not entered, OK | 2007-02-25 | | | All good | | View | F 40 | Office Depot | HP printer | $150 | N/A | Atlanta, GA | 2007-02-23 | | | Purchased an HP laser printer from Office Depot in November, 2006. Ninety days later the rebate checks have not arrived. Called the rebate center in Young America, MN, and was told one check "was in the mail" and the other "would be expedited." I'm headed for Small Claims Court. | | View | B 90 | Office Depot | Acer 17in LCD | $20 | 8 | Addison, IL | 2007-02-15 | | | The Office Depot rebate came in a reasonable amount of time, but the larger, $60 rebate has been outstanding for, oh, about 6 months. | | View | F 43 | Office Depot | Acer Monitor | $60 | N/A | export, PA | 2007-02-01 | | | I mailed the rebates forms on 9-13-06. Their online system says that as of 10-4-06 the rebate is in final processing. It is now 02-01-2007 and after numerous calls, I have to yet to receive the rebate. Now they are saying I should have it by 3-15-3007. A full 6 months after my original submission. Don't buy at Office Depot!!!!!!!!!! | | View | F 43 | Office Depot | Lenovo Laptop | $200 | N/A | Chicago, IL | 2007-01-31 | | | Sent in a rebate for my laptop I purchased two weeks after I bought it and long before the rebate was up. Called them up 70 days later because I couldn't get any information on the website. I was told they lost my rebate and to send my copies in to the resubmit address. Sent it in, still no rebate 80 days later. Called again and was told they never received the rebate and that it was too late to resubmit the rebate because the rebate was over. I asked them if they could help me out or doing anything for me and was told they couldn't help me at all.
I went to the store and they "returned" my laptop and bought it again so I could have a new receipt to send in the rebate again. Here we are over 40 days later and they still have not "received" my rebate! Called the 800 number and was told to wait a little longer and resubmit AGAIN if they don't get it. I asked them if they could do anything more for me and they said no.
If you're going to buy something from Office Depot, assume you're going to spend the whole price before the Office Depot rebates, because you'll never see that Office Depot rebate!!! | | View | F 43 | Office Depot | JBL IPOD stand | $50 | N/A | Lucas, TX | 2007-01-24 | | | I purchased a DVD player and IPOD stand from Office Depot. I should have recieved a total of 65.00 dollars worth of rebates. $ weeks after submitting I received two cards in the mail telling me I did not submit the receipts. After contacting Young America (company who proccesses the rebates for OD) they told me that the paperwork must have been lost or destroyed and I must resubmit. $65 lesson I won't shop at Office Depot again | | View | F 47 | Office Depot | Windows XP Home | $70 | N/A | New York, NY | 2007-01-22 | | | Submitted Windows XP Home $70 rebate form and receipt in full compliance with terms. Never received rebate, even after numerous phone calls and resubmission. Long story short - do not trust Office Depot! | | View | F 50 | Office Depot | WD External Hard Dri... | $50 | N/A | Provo, UT | 2007-01-19 | | | Submitted the rebate per instructions. Ninety days later, no record of submission. I now have to resubmit copies and hope for the best. Same thing has happened with Office Depot before. | | View | F 37 | Office Depot | Maxtor Hard Drive | $60 | N/A | Jonesboro, GA | 2007-01-18 | | | I submitted the required documentation, found a reply on their wesite that said no receipt was submitted fully two months later. they said I would have to resubmit, yes I have all copies, but the ploy is clear delay, delay, delay, betting the entire time that you won't have copies. My LAST business with office depot!!!!!! | | View | F 47 | Office Depot | Brother AIO 3240C | $30 | N/A | Tucson, AZ | 2007-01-18 | | | Submitted everything per the rebate instructions and received a card three months later stating that my rebate request was invalid because the purchase had to be made from Office Depot or officedepot.com, when the receipt I sent (kept a copy for my records) clearly indicated it was purchased from officedepot.com. Call the toll free line and was told to fax everything again and it would be reconsidered. This is just a ploy to either string out the amount of time to payment or hope that I will get tired of the runaround and not follow through. | | View | F 37 | Office Depot | Rebate | $200 | N/A | Franklinron, LA | 2007-01-18 | | | Office Depot is horrible! I purchased a Toshiba Notebook computer on 11/24/06. The rabate was mailed in on 11/27/06, but by December they "say" they still ahven't received it so I re-submitted the rebate and sent it CERTIFIED, so I have proof that it was received by them by the January 4th expiration date. They sent me an e-mail this morning telling me that the rebate offer was expired and they can not issue the rebate. This is total BS! | | View | F 47 | Office Depot | Mustek Portable DVD ... | $40 | N/A | Atlanta, GA | 2007-01-09 | | | We submitted the rebate on 9/6/06 with ALL required information. By November, we did not see our rebate online, after talking to CSR, she suggested that we mail them every thing once again, which we did on 11/2.
The rebate showed up and sit there for another 5 weeks, called again and this time they said the submission was missing the receipt (???), we had to fax in everything once more, it's been 10 days and the rebate is still showing "missing receipt".
When we mailed in the second time, they created a Rebate ID, after we faxed in the 3rd time, now we ave a new Rebate ID.
Seems like they either trying to delay the rebate as much as they can, or they just want to test out patient until we give up on it.
I am going to talk to a Store Manager, hope she/he can help. | | View | F 50 | Office Depot | Sharp LCD HDTV | $100 | N/A | Cincinnati, OH | 2007-01-04 | | | After not seeing anything online (rebate tracking), I was told to wait 60 days before inquiring whether or not they received my submission. I have no problem waiting X number of days for the actual rebate check, but confirming that they received the submission (and are processing) is half the battle. My experience is that it takes normally 4-6 weeks for submissions to show up (Staples, MacMall etc.). With Office Depot, you can't even inquire until 60 days! Well, they can't find my submission, and I was asked to re-submit in 30 days. The Office Depot store manager will not help. | | View | C 78 | Office Depot | Notebook and Hard Dr... | $210 | N/A | Newington, CT | 2007-01-01 | | | Update to F-47 2006-12-18. On the Notebook computer $150 was received 12/27. second item, Hard drive purchased and submitted ssame day for $60 had not been received and could not be found in tracking system until a response to email inquiry happened to show a tracking # never sent to me. It sat in required validation period. Two days later it moved to check approved and as of 12/28 moved to check sent. I expect to receive it this week. Throughout this experience, reading their flyers and doing edit searches of online copy, the number of
'mail-in-savings' offerings made me wonder how they'll ever retain or get repeat customers again. | | View | D 69 | Office Depot | HP complete computer | $150 | 32 | Moreno valley, CA | 2006-12-28 | | | I have completed two different computer rebates with them over the last three years. The first one was denied since another person in our apartment complex submitted the same rebate form. I was denied since it was stated on the form "one per address". It did not matter that this was from a different apartment and person. I fought quite a bit on that one, but they plain out refused. You would have thought I should have learned, but three years later, purchased another computer with a $150. rebate. After over 6 months, several phone calls and several more emails, I received several 'excuses' as to why I had not received my rebate: wrong address, wrong name spelling, etc, etc. Finally after 6+ months I did receive this one. I will NEVER do another rebate with this store again. They are a joke! | | View | F 47 | Office Depot | lap top and printer | $150 | N/A | orlando, FL | 2006-12-28 | | | sent copies of rebate form and receipt, they sent postcard saying I didn't send in info. called and told them they only got my address from form I sent in. Re copied both receipts and resent same day. Never heard from again. Asked store manager to check into it gave her my name address and phone number never heard back from her either. I will never do business with this company again. I have never had problem with rebates before with any company. | | View | B 83 | Office Depot | laptop computer | $150 | 10 | Monkton, MD | 2006-12-27 | | | Buy things at Office Depot that aren't affected by rebates or at least wait until they have instant rebates. I waited ten weeks for my rebate but had to send many, many e-mails and then finally call Office Depot Corporate Headquarters to get the problem resolved. I am certain I would still be waiting had I not gotten in touch with a person in the executive office that heard my frustration and solved the problem. In my opinion nobody should have to go through this process unless they like run arounds. I honestly think Office Depot has great products and they just need to get a more efficient rebate system. I looked on this site and compared the office supply company, Staples, and they have a much better rating for rebates. | | View | F 28 | Office Depot | Gateway Laptop | $150 | N/A | Poway, CA | 2006-12-26 | | | I bought a note book October 1, 2006 and mailed the rebate on October 4, 2006. The salesman told me to allow 8 weeks for processing to receive my 150.00. I has been almost 90 days so I contacted Office Depot they told me I should allow for 90 days. I would not have purchased the computer if I new that my money was going to be tied up for an extra 4 weeks or longer. I could have bought the same computer a month later and a price equivalent to the rebate savings and I wouldn't be waiting for my money right now. Rebates like this are a scam and buyer beware of Office Depot. | | View | F 47 | Office Depot | aToshiba Notebook $1... | $150 | N/A | Newington, CT | 2006-12-18 | | | I was used to e-rebates and fast fulfillment, so I didn't read the fine print which indicates 60-90 days. I expected 6-8 weeks. SO BE ADVISED. Sales flyers didn't show the details.
Two claims mailed 10/07/2006. Rebate status site showed neither for over a month. The computer tracking number arrived about five weeks later, however, the hard drive item hasn't. An email contact on 11/22 got a quick reply on 11/23 saying yes they had it and the check would be mailed in 2-3 weeks. Still can't see it on-line. The tracking record appeared to show a status check has been mailed. (I didn't print it) and now its back in (still showing) validation mode. Today I went back to the local store, no answers, and I've submitted another email inquiry. I'll let you know if any results obtained. Yes rebate center keeps advising don't try to contact us for 60 days, but other comments here make us wonder, how do we know they didn't get it by then. | | View | F 43 | Office Depot | 19" Hanns LCD m... | $100 | N/A | Schenectady, NY | 2006-12-15 | | | Office Depot claims the rebate is not theirs and to contact Parago (the rebate processor) I have been trying to get my $100 since August 4th without success. Parago has not responded to my three emails and do not list a phone number. | | View | F 50 | Office Depot | hp photosmart | $50 | N/A | tulsa, OK | 2006-12-09 | | | they said that I did not submit a receipt. I have a copy. I had even circled the rebate product. I am still trying to get my rebate.I did include the receipt in the rebate mail in I checked everything twice before mailing. | | View | F 43 | Office Depot | computer | $150 | N/A | Billings, MT | 2006-12-04 | | | I mailed in the rebate form and a copy of the receipt within a week of purchasing the computer. I remember visiting the Office Depot website and searching for the status of the rebate. I found that it had been received, but was not yet processed. It has now been over 80 days from the date of purchase, so I called their rebate center after finding no information about my rebate status on the website today. I was told that they did not receive the rebate and to resubmit the forms, which will dely the rebate from 4 to 6 weeks. What if I had not kept copies of the form and my receipt? It remains to be seen if I will actually receive the $150.00 promised to me. I don't plan to shop at Office Depot anymore. | | View | F 47 | Office Depot | Maxtor External Hard... | $60 | N/A | Philadelphia, PA | 2006-12-03 | | | I purchased a External Hardrive in MAy 2006 and promptly submitted the mail in rebate after 12 weeks of not receiving my rebate I called up the rebate center to be told that they had mailed the check and I should be receving it soon. After another 3 weeks of waiting I call them up again to be told That I will have to wait a month before they can reissue a check, I wait for a month call them up and was told they will mail the check y express mail and I shoul dbe reciving it in 5 business days...I wait another 2 weeks no check...I call up agian and am told the check has been encashed...when I did not even receive it...I am tol dto write to office depot to request a copy of the cheque ...I do tht....no response after 4 weeks of writing the letter...I call up office depot again and this time I am told they will reissue a check...on asking them abt the check which was cashed they said it was a mistake....Now I am told it will take another 4 weeks for the check to be mailed...Overall its been a terrible experience dealing with Office Depot and they just lost a customer for good. | | View | F 37 | Office Depot | Hanns-G JC199D | $90 | N/A | Rockville, MD | 2006-11-30 | | | Reason given: Order number not given. The order number is only available if purchased online. This was a walk-in purchase from a nationally advertised special in the Sunday paper. | | View | F 37 | Office Depot | HP Pavillion dv5000 | $150 | N/A | Fargo, ND | 2006-11-22 | | | On August 23, 2006, I sent in the requirements to receive a $150.00 rebate from Office Depot for an HP laptop I had bought there the week prior. I sent in the rebate on time and did not hear from them within the 8-10 weeks I was supposed to get a rebate check. I contacted Office Depot and was told my information was lost and to fax them in the copies (which I immediately did). Two weeks later and they're claiming it will take another month to get me a check.
Here's the reason I'm on here: Not only did this happen to me, but my girlfriend who mailed in the exact same stuff in a seperate mail box / envelope and was told the exact same things I was. It was not a coincidence or rare mistake. Despite saying I wanted to talk to someone in English, their "customer service" is comprised of foreigners who cannot be understood (I've heard this from multiple people). I truly believe Office Depot is relying on the hope of not having to mail out checks out of apathy and frustration on the consumer's part. I will never shop there again. | | View | C 79 | Office Depot | Sandisk MP3 Player 1... | $40 | 18 | Florence, KY | 2006-11-21 | | | Sent in everything as directed. At 10 weeks, I got an email saying to expect my check in the next 2 weeks. Then I called and told them I didn't receive it. They told me to wait 2 more weeks. Then I called back...still no check. Said they would stop old check and reissue another one. 2 weeks later, called again..they said it would take 30 days to issue another check. Finally received it after 19 weeks!! | | View | F 43 | Office Depot | CPQ Presario V5210 | $180 | N/A | Arlington Heights, IL | 2006-11-19 | | | no comments entered | | View | C 74 | Office Depot | HP Printer | $50 | 18 | Florence, OR | 2006-10-26 | | | Short version - Rebate website stated error. When called they said it was their error. Rebate would be delayed another several weeks. After no rebate, called the store. Got the run around by asst mgr. Called many, many, times to rebate center and store. Finally got a different asst mgr. He refunded my $50 right then at the store. End of story until yesterday when a $50 rebate arrived in the mail!!! Woe is me. Now I have to start all over trying to give this $$$ back!!! Think I'll put them on hold several times, tell them it's in the mail but not really :-) I'll let them jump through they're own hoops for awhile. Seems fair to me! No, I won't cash the check. Then I'd be just like them... | | View | D 62 | Office Depot | WD Hard Drive | $50 | 12 | Portland, OR | 2006-10-24 | | | OD's rebate center is terrible. They make major errors but do not correct them even upon resubmissions. When you email them they respond by asking you to call them. When you call them they always tell you to resubmit. When you resubmit they ignore the resubmissions.
It's a vicous circle with no resolution path other then Federal Trade Commission or Florida Attorney Generals Office.
Shop Staples instead - their rebates aren't perfect but much better and they there is a resolution path. | | View | F 43 | Office Depot | 2 HP Desktop 1100 Sy... | $400 | N/A | Pittsburg, CA | 2006-10-23 | | | Recieved all the Monitor/Printer rebates on both systems from HP - good job HP the big 200 dollar ones from Office Depot never came. Have contacted company 6-8 times with no positive results. Will never shop there again and recommend no one else does either. | | View | C 72 | Office Depot | Computer | $150 | 22 | not entered, | 2006-10-17 | | | Rebate VERY late. This is typical of my experience with OfficeDepot, which is why I now shop at Staples. | | View | F 50 | Office Depot | Toshiba Laptop | $200 | N/A | North Augusta, SC | 2006-10-12 | | | I purchased a Toshiba computer in July and promptly mailed in my paperwork. The Office Depot Rebate Center posted that my paperwork was processed and awaiting the required validation. This stage lasted almost 3 months until I finally called the center. They indicated that they will expedite the process and mail the check with 5-7 days. I will wait and see. The only way we can impact this SCAM is by boycotting these stores and purchase similar products at locations that do not involve rebates. I would rather pay a few dollars extra than wait to see if I win the rebate lottery and get some money back. | | View | F 40 | Office Depot | Office Student Editi... | $30 | N/A | Jonesboro, GA | 2006-10-02 | | | This is the first rebate I have never received. I'll never buy another product at Office Depot. | | View | F 50 | Office Depot | Computer Memory | $35 | N/A | Houston, TX | 2006-10-02 | | | I also have lost money to these "Postal Pirates"! It seems there is justification to see one of those large Class Action Lawsuits to be filed against all these fullfilliment companies who keep the millions that are not payed out. | | View | A 95 | Office Depot | Toshiba Laptop | $100 | N/A | Sunrise, FL | 2006-10-01 | | | I had a great rebate experience with Office Depot. They filled out the rebate form for me, and printed out two copies of my receipt so I wouldn't have to attempt to do so myself on a copy machine. The rebate arrived promptly in five weeks. | | View | D 63 | Office Depot | rebates | $70 | 8 | houston, TX | 2006-09-29 | | | I submitted 5 rebates in one month, 2 have been denied and I received 5.00 instead of 70.00.
I spoke to someone at the processing company and she said the scanner sometimes has problems reading the information and will kick it back as a non-compliance. She helped me with that one issue, but could not help with any othe rebates, I would have to call back, she could only do one at a time.
My first email requests got 'we are sorry' responces. Office depot doesnot address the issue. The processing company has control at this time.
This rebate program has cheated me out of 140.00 so far. Time frame is going into 90 and 120 days. They are hoping I will give up.
They have the original bar code, copy of my receipt and the request form. How simple can it be to validate my purchase? I used to think the requirements were in place to combat fraud. Now I think the fraud is the whole rebate program.
Office Depot is just as guilty as the processing company for breaking their agreement. They are in 'non-compliance', and should be sued and fined.
| | View | F 28 | Office Depot | HP Laptop | $150 | N/A | Overland Park, KS | 2006-09-23 | | | Office Depot mail in savings center shows that they have mailed me a notice that I was noncompliant, that I didnt mail a receipt. Are they so stupid that they dont realize that when an invoice shows how you paid for there item that is a receipt. I sent a copy of both the invoice and the confirmation. I think that they need to be definitely need to be checked out by the state attorney general. This is ridiculous! I certainly wont buy from a place like this again. They are committing fraud! | | View | F 50 | Office Depot | Compaq PC Rebate OD1... | $200 | N/A | Longmont, CO | 2006-09-05 | | | To date in 2006, retailers are batting 1000 (100%). This Office Depot rebate consisted of $200 back on monitor+PC purchase. I sent in all original documentaiton and UPCs *PLUS* a photocopy and used US mail tracking to ensure delivery. I am convinced that all $100 plus rebates are rejected on a 50%-70% basis with random reasons printed on the Office Depot rejection postcard. | | View | B 82 | Office Depot | Toshiba Laptop | $200 | 14 | Washington, DC | 2006-09-05 | | | Sent the rebate on May 28, but it didn't show up on their web sitee until June 13. Then it took almost another three months to get the check. Very slow, but at least it got here. | | View | F 37 | Office Depot | Toshiba Laptop | $200 | N/A | Fort Worth, TX | 2006-09-03 | | | I purchased a Toshiba laptop that had a $200 rebate offered by office depot. I double-checked with the clerk who told me that rebate receipts only print out if it is the correct item. I filled out the rebate receipt and sent all the required information. (I made a photocopy of all the paperwork.) When I checked the internet it says that the rebate is denied because I purchased the wrong item. I have e-mailed them but have no response. My next step is to visit the local store. Even if it is resolved they get an F. No one should have to go to all this trouble to obtain an advertised rebate. I really think it is time for Congress to step in on these fraudalent rebate companies. | | View | F 43 | Office Depot | Cordless Phone | $20 | N/A | Jersey City, NJ | 2006-08-30 | | | Worst customer service to deal with. They are intent on not providing you the rebate they promised. Inspite of everything being in order, I still did not receive my rebate for $20. The CSRs constantly try to dodge, neither have the OD customer service been of any help. | | View | F 40 | Office Depot | HP Laptop | $150 | N/A | Port Hadlock, WA | 2006-08-28 | | | We purchased a laptop and made the choice based on the $150.00 rebate.Filled everything out,sent in with UPC codes,ect.Heard nothing for months.Contacted them and were told to resubmit and send to Mesa,AZ.So we did.Contaced them months later,claimed they didn't recieve it,even though we have tracking confirmation they did.The rude CSR said nobody told us to send it to Mesa,AZ even though we have proof in form of email from the same CSR who is denying it.Our local Post Master said to file a complaint with the State Attorney General and the Federal Trade Commission along with the Post Office since the US Postal Service is being used for this fraud.So everybody,please do it so the companies can't continue this deceptive practice.We also are done with Office Depot. | | View | B 88 | Office Depot | Samsung SyncMater 73... | $100 | 10 | Dallas, TX | 2006-08-26 | | | Warning - I had two big problems w/my rebate. Initially it was rejected due to address (I gave both a physical and a PO box - the won't accept a PO box and I had to write and remind them that I gave two addresses w/clear instructions). SECOND - the "resubmitted" rebate sat there doing nothing. Finally after 10 weeks, I called and gave them a deadline - else I'd take the monitor back to OD for a refund. They immediately responded and sent the check. All in all - it's a pain - and by the time I got the check back, I could have purchased a better monitor at the same rebated price at Sams. NO MORE REBATES for me......... | | View | F 43 | Office Depot | Tax Cut 2005 | $10 | N/A | Abingdon, VA | 2006-08-26 | | | We bought the Tax Cut Deluxe software and were suppposed to get $10 back in rebate We filled out the form exactly with all the sales receipt and the UPC codes etc. The rebate office claims they never got the sales receipt. We re-submitte it since we had kept copies. Again, the rebate center claims it was not received via the mail. We faxed it. We mailed again and we faxed it again to the number they gave us to fax. This magical receipt just refuses to be received by the rebate center. NEVER EVER SHOP AT OFFICE DEPOT. They LIE and CHEAT. And they hire rebate centers that LIE and CHEAT. I'm done with Office Depot for life. | | View | F 28 | Office Depot | HP Laptop | $100 | N/A | Monticello, KY | 2006-08-25 | | | Hi, I too mailed in my rebate forms on a HP Laptop computer with the promise of a $100.00 Rebate...not much to my surprise, I never received anything. I contacted them at the rebate center and was told naturally that "they never received it." What a surprise! Anyway, I was told to resubmit the forms again,,,and lo and behold, I did. This time I sent them via signature required mail through the USPS. And once it was signed for I received notification from the post office. So, I wait....and wait....and am still waiting. UNBELIEVABLE. I contact them yet again, and of course there was the old line "we didn't receive it" and "please resubmit." But after quite a few correspondences...I finally decided to call the BBB on these rip off artists. I knew for a fact that they had received the rebate, but they just don't seem to want to honor their rebates. I would never buy another piece of computer equipment from them if they were the last store on earth. The worst part is the fact that they lie to sell to people. If that isn't false advertising, I don't know what is!!!!! | | View | C 73 | Office Depot | E-Machines D5039 Des... | $350 | 8 | Montrose, CO | 2006-08-20 | | | I purchased an E-machines D5039 PC from Office Depot on 5/29/06. The "store advertised" rebates were $50 from E-Machines and (2) $150 rebates from Office Depot. The yellow sales placard said $649.98-$50-$150-$150=$299.98 At purchase, I received (3) rebate slips to fill out and send in, which I promptly did. (honestly, two identical rebate slips seemed fishy, but the sales clerk reassured me)
I did receive a $50 rebate from E-machines and (1) $150 rebate from Office Depot. Of course that wasn't the deal, so I contacted the Office Depot Rebate Center to get matters clarified. I spoke to one fella and he said that the second rebate slip was a "glitch". Really, so the store placard was a glitch too? He was just a brainless employee, so what would be the use in trying to reason with him?
Next, I filled out the email inquiry form at the Office Depot Rebate Center WEB site, explaining the details. What would you expect to receive in reply, the rebate? No, but apologies are easy. Here is the reply:
"Thank you for visiting the Office Depot Rebate Center. We appreciate you letting us know you did not receive your request. Unfortunately, this offer is limited to one rebate household/business per the offer terms and conditions; therefore, we are unable to honor your additional requests. We apologize for any inconvenience this may have caused...Thanks you...have a great day!"
Again, if the store advertisements said "X"; and the sale register printed out rebate slips for "X"; then saying that the offer is limited to one rebate/household is flat fraudulent. Office Depot has embraced dishonest business practices. Buyer Beware!
| | View | F 43 | Office Depot | All in one Printer | $100 | N/A | Norfolk, VA | 2006-08-14 | | | I purchased a HP all in one printer in April. I submitted the rebate that same day. I have not received it as yet. I contacted the company. They claimed they had sent the check, and put a stop on it. They said they would reissue. I have not received it. It is now August 14th. | | View | F 50 | Office Depot | rebate | $200 | N/A | norwalk, CA | 2006-08-08 | | | bought in january. recieved rejection card in april. Called them, they said sorry & will send it out. Its August, no rebate. Website says sent in may. LYING SCAMMERS RIPPING ME OFF. | | View | F 43 | Office Depot | HP 3210 | $100 | N/A | Williamsport, PA | 2006-08-08 | | | Purchased all in one with the intention of only buying a scanner, salesman said there was a $100 rebate so in the end, I would be getting an all in one for about the price of a good scanner. Submitted my rebate 3 days later (that was end of march 2006, it's now August 8th and still no rebate check after numberous calls to Office Depot, the rebate center and after being told I would receive it in 3-5 days. Do not fall for their rebates, they are a ripoff and don't even deal with them, they contract the rebate services out to a company which I think hopes you will forget about your rebate. | | View | F 50 | Office Depot | e machine computer | $150 | N/A | Allen, TX | 2006-08-07 | | | I bought an emachine computer last February. I received the rebates from Canon and emachine already but not the one from Office Depot. I made several calls and emails to them. They said they got my wrong address and still got it wrong after I corrected it again.It's just very frustrating. I still haven't received it. I was told to wait for another 30 days. | | View | F 47 | Office Depot | Emachine T3418 deskt... | $300 | N/A | cocoa beach, FL | 2006-08-06 | | | Bought a desktop Emachine T3418 5 months ago, still no rebate, no satisfaction from ofice depot! | | View | D 63 | Office Depot | Emachine 5010 | $360 | 16 | Somerset, KY | 2006-08-03 | | | still have notr recieved a $210 bundle rebate after 7 months and several calls to Office Depot and thier rebate center . and several promises to send a check . | | View | F 47 | Office Depot | cordless phone | $20 | N/A | Jersey City, NJ | 2006-08-01 | | | Never received my rebate, its been 24 weeks now, the rebate center CSRs are the rudest I have ever encountered. I have spent so many hours on the phone trying to get them to state the reason that my rebate is not yet processed. The website shows it as in processing, but no one is willing to let me know why it is stuck in that status for so long. | | View | F 40 | Office Depot | ViewSonic 19" L... | $50 | N/A | Barling, AR | 2006-07-20 | | | Bought monitor on 3/12/06 and order was "Delivered Shipped Short" non-receipt??? Called cuustomer service and was reordered on 3/13/06 and same thing "Delivered Shipped Short" non-receipt??? It was again ordered on 3/14/06 and finally received but during the 3 day period OD cancelled the $50 rebate, they say!!! Now when I call after 4 months I am told the rebate is denied because the rebate was cancelled. Bad practice, bad business, bad ethics on OD part. | | View | F 37 | Office Depot | emachine computer | $250 | N/A | southport, NC | 2006-07-19 | | | i brought my computer back in february 2006.from office depot. i was promice a rebate of 300. if i buy the canon printer with it. they allow 6-8 weeks before i get my rebate check. well i receive my 50. rebate for the printer back in may .but no money for the computer.after 13 weeks i contact the rebate center. they stated that they sent me a card in the mail, because they did not receive the ucp code bar but they receive everything else.so i sent them a copy of the code bar from the computer a week later early part of june .two weeks later i called them . it will take 3 to 4 weeks before i get my rebate check. what make it so bad they are only going to send me $150. i feel that i was suckered . i will never purchase another thing that offer a rebate. | | View | F 37 | Office Depot | Office Supplies | $100 | N/A | not entered, MN | 2006-07-14 | | | Bought a laptop for personal use of my daughter in Nov. 2005. The rebate form asked for my name and "company name" which I both supplied. Rebate check arrived made out to the "company name" but sent to my home address. I sent check back to be reprocessed and I included documentation and letter specifying the error. After couple of months, another check was issued and it WAS STILL MADE OUT TO THE COMPANY I WORK FOR!!!!! NO CORRECTIONS HAVE BEEN MADE!!! Second check was exactly the same as the first check!!!!I sent an email to the company but has not received any response. It's been 7 months since I first submitted the rebate request. | | View | A 95 | Office Depot | Toshiba Laptop | $200 | 12 | Tulsa, OK | 2006-07-11 | | | I bought the Laptop for my wife for her Christmas Gift and the rebate came as promised. No problems | | View | F 37 | Office Depot | Viewsonic Monitor | $50 | N/A | Port Charlotte, FL | 2006-07-06 | | | Sunday paper offered $50 and $30 rebate for Viewsonic monitor..Went to store Mon 3/13/06 and purchased it..after getting it from box, I could hear something falling on the inside..like a small screw...took it back 3/15/06 and got an even exchange...I mailed copies of both receipts and wrote "defective" on the first receipt..I complied with all the requirements..even the store told me no problem with the 3/15 date because original purchase was 3/13..never received the $50 rebate...called several times and told it would be processed...Now 4months later, I called today...now they tell me it was supposed to be an online purchase...not so...advertisied in Sunday paper and a big sign above the monitor in the store..I was told to resubmit it and they could still deny the rebate..as the fine print states on the form...I will never buy from Office Depot again....They are a scam who run false advertisements.... | | View | F 47 | Office Depot | Olevia 27" LCD ... | $100 | N/A | Roswell, GA | 2006-07-03 | | | I submitted my rebate Dec 8, 2005. I called customer no service and was told there was no record of my $100 rebate form and the rep told me that it could be in a backlog of rebates to be processed. So I waited. I followed up May 8 and the rep told me the same story. The rep told me to resubmit my rebate. I asked for a fax # so I could fax a copy of my rebate to them. The rep told me that I had to send the rebate by mail and OD cannot accept fax. Most companies will accept fax and I suspected that OD was playing a delaying game. Not happy with the answer, I climed up the ladder and asked to speak to a supervisor. She gave me this fax number (1-800-532-1087).
Office Depot claimed that they did not get my rebate. I can believe it if they did not get this rebate. But I also submitted three other Office Depot rebates using three different envelopes and mailing out on different days. Office Depot claimed that they did not get all three rebates!!!! You tell me...what are the chances of the USPO losing all three envelopes?
Fast forward to July 3 2007. I called and the rep told me I had resubmitted the rebate too late and the rebate closed out in March 2007. I argued with the rep and he said there was nothing he could do. I asked to speak to the supervisor. Long story short...She said she just OKed the rebate. What a scam!!!!! If I did not call and SCREAMED, the rebate would be denied! As far as I am concerned Office Depot is playing a delaying game in the hopes that you will forget or lose your rebate copy or have no will to fight back. I for one will not wake up early in the morning in freezing weather to stand in line for OD to open for the after Thanksgiving sale. SCREW OFFICE DEPOT. YOU JUST LOST A CUSTOMER FOR GOOD!
| | View | F 58 | Office Depot | Hyundai Monitor | $120 | 16 | Albuquerque, NM | 2006-06-30 | | | This is the worst company EVER! Do not deal with reabtes with them. I received $50 out of $120 worth of rebates. Had to contact the BBB, and then even their corportae response was incorrect. (They told me that I already received my rebate- anI only received one out of three! This has been one problem after another. | | View | D 68 | Office Depot | Microsoft Student 20... | $100 | 10 | Waukesha, WI | 2006-06-16 | | | Purchased product from web site. Downloaded two (2) rebate forms one for $40 and one for $60. Recieved check for $40 after 10 weeks. Recieved notification that other rebate was invalid becuase they had prosted a duplicate rebate form with wrong amount. And stated they would not honor $60 dollar rebate even though they posted it on thier web site. | | View | F 37 | Office Depot | Compac Presario | $200 | N/A | Las Vegas, NV | 2006-06-08 | | | This company is ripping off the public with false and fraudulant advertising. They are the best at deceptive business practice.
Too bad big brother does not care!!!!!!!!!! | | View | F 37 | Office Depot | Rebate OD4802047 | $50 | N/A | Champaign, IL | 2006-06-07 | | | The worst company I ever deal with. | | View | F 47 | Office Depot | Sony Camera | $75 | N/A | Lakewood, CO | 2006-06-01 | | | In Nov. 2005, I carefully filled out the rebate form, making sure nothing was left out. Fearing the rather small UPC code would get separated from the rebate form at the rebate center, I taped it to an irrelevant part of the rebate form. Approx. 1 month later, I received a notification the a UPC was not enclosed! Luckily I had saved the receipt, UPC, and rebate form on my computer. I was instructed to mail the copy of the UPC which I did immediately. I waited many months, and decided to check their online site. It said invalid or something to that effect, stating the last postmark was near the end of December. Very unluckily, my computer crashed in March, and I lost everything on it, including all the rebate proof. I then called the company (on hold 20 minutes, only to be told the UPC was from a totally different product. I suppose it was possible I sent the wrong one, but what about my original??!! I was denied, and being irate at this point, I said there must be some crooked shenanigans going on there. The 'operator' blew up and asked what I was insinuating. I said somebody working there could be taking the UPC codes and somehow using them for their own benefit. She became very beligerant and nasty and hung up on me. You would think I was attacking her personally, and I was if she was the crooked one...lol. But the odds are against that. Does anyone else think there is something rather unseemly about all the complaints against OfficeDepot? All I know is they screwed me and I just made my last purchase at their store two days ago. Unfortunately, part of the purchase was a rebate. But that file in particular is backed up on my computer. | | View | F 53 | Office Depot | $150 Toshiba rebate | $150 | N/A | Decatur, AL | 2006-05-01 | | | I received MY Office Depot rebate rejection postcard today (there is a site FULL of other stories that are similar to mine): "...unfortunately your submission for the Office Depot rebate offer was invalid for the following reason(s): - Limit one rebate per Household/Business". I submitted ALL required forms - double checked all submission criteria - for the January '06 Toshiba laptop rebate: receipts, UPC's, serial numbers on time (the day after the purchase) and did make photocopies of all (I'd had trouble with previous Office Depot rebates.) I called the number on the postcard, was on hold for half an hour, was told that they do not handle rebates from before Oct. 05, and given another number to call. I was connected to the service for Circuit City rebates (!?); the representative there tried to be helpful by giving me Toshiba's online rebate site, but the Jan. rebate was no longer listed there. I checked the officedepot.com site, only to find that my rebate was invalid (they for some reason noted that the last postmark was 2/14/06 - a MONTH after I mailed it out); there was no way to respond to the finding online. When I again tried to call the original phone number printed on the postcard, I was cut off twice, and finally could not get through at all as "all circuits [were] busy". If they have a new service that handles their rebates, it does not appear to be doing any better job than the former service. This time, after having lost hundreds of rebate dollars this past fall on two eMachine bundles also sold by Office Depot, I WILL contact the Better Business Bureau AND forward this site on to them. The FTC, too. I teach and have all summer to deal with this (our central office will not allow us to use purchase orders there, either.) I have emailed Office Depot directly. Wish me luck; looks as if I (and everyone else) will need it. (do a google search for "office depot" + rebate + problem!! | | View | F 58 | Office Depot | Brother Printer | $40 | N/A | North Brunswick, NJ | 2006-04-21 | | | I bought printer in Jan 06, its more than 90 days. called several time, says check will be mailed in 7 days, but never recived yet. | | View | F 55 | Office Depot | E-machines bundle | $75 | N/A | Uniontown, PA | 2006-04-20 | | | Purchased bundle Aug. '05. Mailed cryptic rebate forms w/all req'd papers. Total $325 rebates. Got O.D. rebates promptly. After 5 mo. & repeat calls & emails, got 1 ($50) E-machines from Gateway Rebate Center, Niagara, NY. It's now late April, '06 and, after repeated submissions and calls, I'm still trying to get 2 more for $75.
BEWARE OF GATEWAY REBATES!!!
I've called 6 times this year and, each time, I've been told "The check's in the mail."
Yeah, right. | | View | F 60 | Office Depot | Optoma Projector | $150 | N/A | Baltimore, MD | 2006-04-03 | | | (Product Name: Rebates for Office Depot) I reponded to Office Depot Rebate #0d4802015, after paying $650 for a Projector. The rebate form specifies I will receive my rebate within 90 days. I have called them numerous times, and was given a runaround, stating that they had the date of its postmark being Jan 5, 2006, when I mailed it on Dec 15, 2005, the day after I bought it. I found out it was a losing battle to fight over the postmark date, so I figured I would just have to wait the additional 3 weeks. It has now been 88 days from their ficticious postmark date and the rebait still hasn't been mailed. I was told by the rep that the check would be issued in 3-4 weeks. I told the rep that that was unacceptable since their 90 days have passed 3 weeks ago (postmarked 12/15/05). He said I would have to wait and there is nothing I can do about it. I asked for a supervisor, who told me she could restart the process, because the rebate was "stuck" in their system. I have found numerous "scam" complaints on them on the internet. On Nov. 7, Massachusetts officials filed suit against Young America to demand that it submit to an audit of $43 million in uncashed rebate checks. The company, headquartered in Young America, Minn., kept that amount of money from 1995 to mid-2002 in return for charging its clients lower fees, it says. Massachusetts officials believe that keeping uncashed checks could be an incentive to deny legitimate redemption claims. "It's almost like the old bait and switch," says Massachusetts State Treasurer Timothy P. Cahill.
Please close these scammers down!!!! |
ABOUT THE REPORTS
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These are ratings reports submitted by real people who filled
out the rebate report form on this web site. See the
" Submit a Report" menu item along the left side of this page, if
you want to submit a report.
- Grade: a total grade, based on the wait time (weeks) grade,
the rebate instructions grade, customer service grade, and other factors
- Reported From: the city of the person who submitted the report
- Weeks: how long a person waited to get the promised rebate
- N/A (in Weeks column): the rebate money "Never Arrived"
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