| |
|
recommended by
Rebate Report Card
|
|
|
Search all rebate reports by company, product type, state, etc.
Results are sorted by company name.
|
| Details | Grade | Company | Product | Rebate | Weeks | Reported From | Entry Date |
|---|
| View | F 40 | Behr Paint & Hom... | paint | $80 | N/A | Dunnellon, FL | 2009-05-13 | | | Terrible company to deal with. It has been
over 3 months and no rebate. I was told it
was denied even though submitted promptly with appropriate UPC codes. I resubmitted with a letter that all was submitted as they
required, and now I wait and wait and wait.
I will NOT buy BEHR paint again as you cannot
count on them obviously. | | View | F 43 | Behr Paint & Hom... | Paint | $5 | N/A | Oklahoma City, OK | 2007-12-21 | | | Mailed everything in then got letter 3 months later stating I didn't mail the UPCs they were taped to the rebate form and they got that or how else could they contact me.Only 5 or 10 dollars but still a rip off by Behr and Home Depot. However, if they did it to me over 2 gallons of paint wonder how many others they ripped off???? | | View | F 28 | Behr/Home Depot | Rebate - Paint | $25 | N/A | Sacramento, CA | 2008-08-03 | | | Rebate site states check was issued 6 weeks ago. I never received it. | | View | D 63 | Behr/Home Depot | Paint | $72 | 16 | Cypress, TX | 2007-10-30 | | | I bought 12 1 gallon cans of Behr paint within the 4th of July promotion period ($6 rebate/per can). I submitted all of the required paperwork and 12 weeks later received a check for only $12. Called CS and was told to re-submit paperwork via fax - did this and a few weeks later received another check for $18. They still owe me $42 . . . will have to call CS AGAIN!! | | View | F 38 | Home Depot | Behr Paint | $10 | N/A | Belleville, ON | 2010-08-22 | | | The first time I sent in a rebate, I received it in about 6 months. It's been close to a year and I have received no rebate for two cans of paint (for which there was a $10 rebate per can). Home Depot seems to be famous for screwing its customers. Why not just have an instant rebate?
| | View | F 43 | Home Depot | LG Appliance Rebate | $200 | N/A | Andalusia, AL | 2010-02-19 | | | It's been 11 weeks since I sent in my rebate form (6 t0 8 weeks promised). I called 1/29/10, was told the rebate had been approved & would be mailed the first week of February. Today is 2/19/2010, I called again, was told it would be "a few more weeks..." Unacceptable. I will have Home Depot pick up the appliances. | | View | A 94 | Home Depot | paint rebate | $10 | 6 | Belleville, IL | 2010-01-08 | | | Submitted rebate via online form; received rebate in time promised w/out difficulty | | View | F 33 | Home Depot | Bher Paint | $5 | N/A | Villa Rica, GA | 2009-11-03 | | | The rebate check was returned to my bank and I was charged for the $5 and an additional 15 cent because it was handeled out of the country. Never will I buy that paint for the rebate promotion again. I will try to use Lowes products more often. | | View | C 77 | Home Depot | Behr Paint | $0 | N/A | Cobourg, ON | 2009-10-20 | | | I posted earlier today about the notice of Invalid SKU and UPC codes I received via email. Well I just called the HOMEDEPOT.CA Head office at 1-416-609-0852 and spoke with their customer service department and he said there are glitches with the reportig system and that is why people are getting invalid notices. To which I replied I feel it't more of a SCAM and that I was very disappointed with Home Depot to rip customers off like this. Anyway he called the rebate centre and told me that they were processing my 2nd request and I would get an email when they made a decision!!! I then told him that I felt this was a SCAM he said the Canada probably didn't send the rebate centre the right Canadian SKU's and UPC's to which I said an huge company like Home Depot can't send what 50-100 paint sku's and upc codes. I told him it was a joke and that I would wait until the end of the month and if I didn't receive my rebate I was going to the media. I then thanked him for his help and hung up before he could say another lying word!!!
PEOPLE KEEP CALLING AND MAKING A STINK!! Don't let HOME DEPOT treat you like this. | | View | F 53 | Home Depot | Behr Paint | $30 | N/A | Cobourg, ON | 2009-10-20 | | | I received an email from Rebatract.com saying that my submission was invalid because of Invalid SKU or UPC code. I called them and they told me they made an error and were going to reprocess it and I would have my money in 15 days. Now 20 days later and still nothing. I went on to check the status and again it's invalid. I called my local Home Depot store and told them about the situation and was told to bring everything into the store and that they would call and sort it out. They stated that my receipts were valid and that they had no idea why it wasn't being processed.
I called the rebate centre again and was told that the computer system was down and I went off on her. I told her that I felt that this was a SCAM and that the media should be informed of this that if they are waiting for me to stop calling then they can forget it. I then called my local store again and told the customer service department that I was furious at the way Home Depot treats their customers and that I also felt the public through the media outlets need to know about this. I was quickly told to bring the receipts in and they would fix the problem.
I know it's only $30 but it's the fact that it's a scam that ticks me off.
This will not go away for me. If I don't get any answers this week I will be writing to the media and contacting the New stations. If everyone did this and didn't let it rest then Home Depot will not be able to get away with this treatment of their customers. Or should I say former customers. | | View | F 53 | Home Depot | 1 CAN CIL PAINT | $7 | N/A | MISSISSAUGA, ON | 2009-10-02 | | | Purchased a can of CIL Floor Enamel Paint on June 26/09 and submitted rebate within a day or two of purchase. Received emails from the rebate centre on July 23 and Aug 6 to indicate the rebate was in progress. Aug 19 I received a postcard that the rebate was invalid due to an imprope UPC no. I then contacted my local Home Depot Store at 2555 Bristol Circle in Mississauga, Ontario, and the Paint Dept. Manager called someone who informed her that the postcard was sent out in error and I would be receiving my rebate by September 17. It is now October 2 and I still haven't received it?! What is the holdup?
Mrs. Corbett | | View | F 37 | Home Depot | Paint | $50 | N/A | Kalispell, MT | 2009-07-05 | | | I WANT MY MONEY!!!!! | | View | F 43 | Home Depot | Refrigerator | $65 | N/A | Williamsburg, VA | 2009-04-10 | | | Tracking number is 331088389 | | View | F 37 | Home Depot | Tuff Shed - Installe... | $100 | N/A | Hillsboro, OR | 2009-03-30 | | | Recieved a link to Up to $500 off Select Installed Sheds rebate status at http://app.parago.com/promocenter/rebateshq/trackdetails.html?track_number=332058739 only to read that it was an invalid SKU. The rebate form was stapled on to the demo shed at the time of purchase.
| | View | F 37 | Home Depot | Owens Corning Insula... | $90 | N/A | Beaverton, OR | 2009-03-16 | | | Bought $1300 worth of Owens Corning insulation. Was supposed to get three $30 Home Depot cards for a $300 insulation purchase. Submitted all the forms correctly and on time. Now several months later have been told the firm they outsourced their rebate through went bankrupt. Continuous run-around to non-existing and existing phone numbers with many stories. Will go to Home Depot and eyeball someone next. | | View | F 50 | Home Depot | Behr Paint | $10 | N/A | Frisco, TX | 2009-03-12 | | | The Behr rebate program through Home Depot is a SCAM!!!
I submitted everything online (correctly) and received an email a month later giving me a tracking number. When I went to check the status of my rebate it said it was INVALID, no reason was provided. When I called customer service the lady said that the rebate had to be mailed in. When I told her that the rebate form stated "If you submit online, you DO NOT need to mail in the offer form or receipts" she hung up on me!!
I will never do business with Home Depot or Behr again.
| | View | F 43 | Home Depot | Kitchen cabinets and... | $500 | N/A | Clarks Summit, PA | 2009-02-18 | | | Submitted a 500.00 rebate on time and accurately to the Home Depot. Have over 2 dozen e-mails to the company asking for the status. They keep saying to check back in 7 days. I have been waiting for 5 months. THIS IS A SCAM!!!! | | View | F 47 | Home Depot | Glidden Paing | $30 | N/A | not entered, | 2009-02-03 | | | Bought Glidden Paint in Oct '08 with rebate from Home Depot. I've been told on several occasions that I would receive my rebate of $30, after being on hold for 30 minutes to an hour each time. After several months and several calls I have still yet to receive the money. I spend $1,500+ a year with HD...but we have Menards and Lowes a bit further up the road...making me wonder about my purchasing loyalty.
HD says they have recently switched rebate companies, but when I do a search online, it appears they did the same thing at the end of '07. Is this their way of getting out of rebates or fixing their cash flow??? Not paying rebates for months or waiting for people to give up trying to get the money they are owed? | | View | F 47 | Home Depot | Gas Range | $65 | N/A | Austin, TX | 2009-01-19 | | | Purchased a Gas Range with promised $65 installation rebate. I carefully submitted all paperwork within a few days. No response was ever received, and my rebate never appeared in their on-line tracking system. After worming my way through a difficult automated phone response system, I finally talked to a person who acknowledged that they had the submission. They claimed the contactor servicing the rebates had gone bankrupt, and a new company is taking over. So rebates will be coming at some undefined point in the future. 2.5 months after the purchase, I still haven't seen the rebate. | | View | F 47 | Home Depot | Behr Paint | $10 | N/A | ann arbor, MI | 2009-01-17 | | | In good faith, submitted rebate form in July 2008. Now Jan. 17, 2009. No check despite over 7 phone calls hearing promises of the check is in the mail. I buy about 20 gals of paint a year from Dutch Boy. I tried Behr to test their quality. Those are my last gallons of Behr paint since they dont' stand behind their promises. | | View | F 40 | Home Depot | Tuff Shed Paint Reba... | $255 | N/A | Sammamish, WA | 2009-01-10 | | | Well, I got the same runaround with the denial for wrong UPC/SKU code. I contacted the store and they said they'd get the right one. A month later I got another denial stating the same reason. | | View | F 47 | Home Depot | Tuff Shed | $250 | N/A | Lafayette, LA | 2008-12-29 | | | Bought a Tuff Shed and pretty much like the others got the post card saying they didn't get something or they couldn't read it nothing specific. Then emailed and called stayed on the phone for an hour with no help. Distressed when I googled it and found this site. YIKES | | View | F 43 | Home Depot | Rebates | $10 | N/A | Woodbury, MN | 2008-12-17 | | | Home Depot has admitted that their rebate company has declared bankruptcy which is why no rebates for any products have been processed for almost a year. Yet Home deport advertises rebates weekly - that will never be fulfilled. Visit Lawcash.com and click "report a fraud" and join the class action lawsuit. | | View | F 50 | Home Depot | Gas Stove | $65 | N/A | Rome, NY | 2008-12-15 | | | Got a notice saying "The receipt you submitted is from a non-qualifying store." There was nothing on the rebate form that said it had to be from a certain store and in fact I ordered it online, not from a specific store. | | View | F 50 | Home Depot | Glidden Paint | $15 | N/A | Boynton Beach, FL | 2008-11-02 | | | Purchased $60 of Glidden Paint at HD. Rebate promotion between 10/09/08-10/13/08. Expect rebate for $15 in mail. I receive letter from them saying exceeded maximum no. of entries per household. Says NOTHING about this in the fine print of rebate slip. I only had two separate receipts and filled out rebate information twice. Will NOT shop here again unless matter is resolved. Filing with BBB. | | View | F 37 | Home Depot | Tuff Shed paint | $255 | N/A | San Antonio , TX | 2008-10-21 | | | This first part was off one email they sent me Store: Home Depot
Purchase Date: 08/10/2008
Manufacturer: Tuff Shed
Rebate Amt: 255.00
Rebate Submitted: 08/15/2008
This next part was off another email yester day where they change there date on me.
Our records indicate your rebate submission was entered into our system on 09/04/08. So I call up in confusion not knowing what was going on with it and she tells me that the rebate has from 6 t0 8 weeks now this is off all of their email I have received.
Please allow 6 to 8 weeks for processing from this date.
DO NOT BUY FROM HOME DEPOT UNLESS U JHAVE NO CHOICE AND THERE IS NOTHING TO DUE WITH A REBATE BECAUSE YOU WON'T GET IT!
| | View | F 43 | Home Depot | Maytag Fridge/Freeze... | $50 | N/A | Downingtown, PA | 2008-10-17 | | | On June 18, 2008 I bought a Maytag 18.2 Cu. Ft. Energy Star Top Freezer Refrigerator. The rebate is for Energy Star Compliant appliances $299 and over. The Maytag brand is not on the printed exclusion list. I submit on-line for the $50 rebate store card. No paperwork needed. July back comes a card saying they want paperwork. Silence. I contact them and they tell me first they cannot find the transaction then when I send all the details yet again they say the SKU is not valid for this promotion. | | View | F 50 | Home Depot | Oven | $60 | N/A | TEWKSBURY, MA | 2008-10-08 | | | I have now called Home Depot 6 times. they keep asking me what the purchase price was, i keep telling them. if they don't give me my rebate i am going to call consumer reports | | View | C 73 | Home Depot | Maytag Washer and Dr... | $55 | 20 | Billings, MT | 2008-06-07 | | | We bought a Maytag washer and dryer,for $1,363, from Home Depot on 1/08/08. At the time of purchase we paid an additional $55.00, for delivery and set-up, which we were to get back in the form of a rebate in 6-8 weeks from date of submission. The same day as the purchase, I submitted the information for the rebate, via the internet. On 1/25/08 I received a notification in the mail stating they could not process the rebate because I needed to submit a "separate receipt for the Appliance Delivery." I called the number supplied and informed them that there was not a separate receipt as all the delivery charge was part of the original purchase and that information was included on the original receipt. The individual put me on hold and when he came back he informed me that everything was in fact complete and my rebate request would be processed. On 3/3/08 I received another notification exactly the same as the previous one and again I called and had the same conversation with the same promise that my rebate would be processed. When, by 4/16/08, I still hadn't received my rebate I went to the local Home Depot store and talked with a customer service representative (CSR)who called the Rebate Center and got the same response; that the rebate was being processed. The CSR then told me if I hadn't received the rebate in three weeks, to check back with her. When I hadn't received the rebate in three weeks I checked back and learned that they were going to start a whole new rebate submission and I should receive the rebate check in 6-8 weeks. As it turned out, I did get the rebate check three weeks later almost five months from the date of submission. This whole episode has soured me on Home Depot and they will not get ANY of my future business. It would have been a lot smarter for Home Depot to knock $55 off the original purchase price and kept a customer instead of playing these rebate games. | | View | F 57 | Home Depot | Paint | $25 | N/A | Chula Vista, CA | 2008-02-20 | | | I've had a bad experience in the past so I made copies of what I mailed in. So, again they sent me correspondence saying that I failed to include the proper UPC label. I resent them a copy of the UPC and they sent me $25 instead of the $75 they owed me. I contacted them again and retried, the sent me $25 again, still owing me $25. It's like they want you to give up. | | View | F 50 | Home Depot | dishwasher, oven | $75 | N/A | Hays, KS | 2008-01-24 | | | First time I ever claimed a rebate, I wish I hadn't.
4 months ago I bought a Maytag dishwasher & oven that were advertised and personally noted by an HD employee that they both qualified for rebate, one for a $50 gift card the other a $75 card. I followed all instructions on the rebate forms, received the $50 card a few weeks later. I emailed the rebate center about the $75 card and was told that duplicate submissions aren't allowed. I emailed again, explaining it wasn't a duplicate submission, I got the same answer. I called the local store and was told they would take care of it and get my $75 card. Believing that and my HD loyalty intact I bought a refrigerator, washer and dryer. A week later I was emailed and told by the rebate center that they would send another $50 card if the previous one hadn't been used and the first one would be canceled.
While kicking myself for having spent so much more money at HD I got another email from the
rebate center claiming the oven didn't
qualify for a rebate.
I emailed Home Depots customer service center
in India letting me know of the situation and
that I will find a different place to spend my money.
Still feeling slighted about how HD has treated me after having spent thousands of dollars there the last few years I called the local store again, "they would look in to it", a couple of days later I got a call
back and was told the oven "definitely "
qualified.
The same day I got an email from the customer
service center and was told if I emailed
back and verified my address that out of of "goodwill" they would send a $75.00 gift card. Takes "goodwill" to honor a rebate?
But anyway, a few hours later they emailed
back and told me that my "$30.00" card is
on the way. Oh well, I tried.
It's odd though, that Home Depot outsources
a customer service center in attempts to
handle complaints about the outsourced
rebate center. Quite the business concept. | | View | D 67 | Home Depot | Kohler Rebate | $100 | 4 | Northampton, MA | 2007-11-30 | | | Got just a $25 rebate for spending $900 when I should have got a $100 gift card. Claims my toilet wasn't on the 'qualifying list' of SKU's but nowhere does it tell you what qualifies, nor does the Rebate customer service or the store. But I am supposed to figure it out. Thinking about returning the toilet 'full of #@^$', because that is what the rebate program is full of!! | | View | F 38 | Home Depot | Ralph Lauren paint | $25 | N/A | not entered, RI | 2007-11-28 | | | Bought Ralph Lauren paint in May with 25% discount via rebate. Over 6 months later, after numerous calls to 888 #, the rebate center is now closed. No rebate check! Will notify Home Depot next, but after reading comments on site, I do not think I'll receive 'customer satisfaction'. | | View | F 40 | Home Depot | Behr Paint | $125 | N/A | greensboro, NC | 2007-11-16 | | | Bought paint, filled out form, with UPC & receipt. Sent in. After 4 months, checked, they had no record. Called, said wait another month. Called again, said fax in the info and wait 8 weeks. Checked again, they had no record. Said they would take info over the phone. Checked on line and got confirmation of processing. Said check would come in 2 weeks. It is now 7 months and NO rebate. Home Depot & Young America are dishonest, deceitful and tell you anything to get rid of you. Behr paint is great and a good value. The company & rebate processing center have zero integrity | | View | F 37 | Home Depot | installation of door... | $100 | N/A | crawfordsville, IN | 2007-10-23 | | | Home Depot and their so called rebates are a joke. I first was told I didn't send the proper paperwork. Now they are saying my rebate is denied. I spent $2000.00on doors and installation. Think twice before trusting Home Depot. There customer service is horrible also. | | View | F 50 | Home Depot | Behr paint | $75 | N/A | Portland , OR | 2007-09-20 | | | Called Home Depot 4x to get rebate status on Behr paint purchased in April. First time I called, discovered they input the wrong zip code. Next time I called, the worker corrected the zip code but did not reissue the rebate. 3rd time, claimed check sent. Today called again as check never arrived. Stated will have to wait 30 days before marking a check lost. It is now September and paint was purchased in April. | | View | F 38 | Home Depot | Behr paint rebate | $12 | N/A | Dewey, AZ | 2007-09-07 | | | I purchased two gallons of Behr paint in June and was told I would get $12.00 back. They said it would take 8-10 weeks. It has been almost three months and still no rebate. | | View | F 38 | Home Depot | BEHR PAINT | $25 | N/A | ORLANDPARK, IL | 2007-09-05 | | | I PURCHASED 5 GALLONS OF BEHR PAINT .I JUST READ THIS ,IF I WOULD HAVE KNEW THIS I WOULD HAVE SELECTED A DIFFERENT STORE AND PAINT.I WILL CONTACT THIS SIGHT IF I DO NOT GET MY REBATE.THANKS EVERYONE FOR THE INFORMATION. | | View | F 50 | Home Depot | Paint rebate - April... | $25 | N/A | Thornton, CO | 2007-08-20 | | | I purchased Behr paint during an April 25% off offer. It is now September. I have called Home Depot twice, the first time was about a month ago. I was told the rebate check had just been mailed. I almost forgot about it and found my receipt copies. I just called back and was told it was returned by the post office with an invalid address. With the "corrected" address, it will take another month before I should expect my rebate. Should it really take five months? I don't think I'm being unreasonable to expect the rebate to be honored - I played by the rules. | | View | F 28 | Home Depot | Behr Paint Rebate | $206 | N/A | Colorado Springs, CO | 2007-08-14 | | | Submitted form with all the details requested on the rebate form. Called rebatecenter, told it was lost andto resubmit. Still haven't heard anything in the last four weeks. Not happy. Looking for new paint supplier, one that honors what it says. | | View | F 43 | Home Depot | gift certificate | $250 | N/A | Tehachapi, CA | 2007-08-11 | | | I sent in the proper paperwork for a $250 gift certificate on 6/8/07. The Rebate Department lost my paperwork and now refuses to give me the certificate. I have written seven times and have received snotty answers with no offer to help in any way. BEWARE of rebates from Home Depot. You'll be lucky if you ever get what is coming to you and even luckier if you can find someone who has any interest in helping you at all. | | View | F 43 | Home Depot | Delivery rebate | $50 | N/A | Reno, NV | 2007-07-15 | | | Rebate refused due to requirement of $299 purchase not being met. Refrigerator cost $1900 as stated on the submitted invoice. I kept copies of everything submitted, they have the invoice. This is a scam! Word of warning, don't buy because of a rebate, we did get the 10% discount for opening a Home Depot credit card. Already canceled... | | View | F 50 | Home Depot | Behr Paint | $60 | 14 | Branson, MO | 2007-07-09 | | | I bought 2 - 1 Gallon cans and 2 - 5 gallon cans of paint and was supposed to get $5 each for gallons and $20 each for 5 gallons. I will try to get the rest but will never shop Home Depot again. | | View | B 90 | Home Depot | Washer,Dryer,Refrige... | $205 | 6 | Golden, CO | 2007-07-05 | | | We purchased a new refrigerator, washer and dryer and were told we would get back $150 in Home Depot gift cards and a check for the delivery fee. The check took exactly 8 weeks and the gift cards took about 6 weeks. Make sure to submit your rebates online--it is much faster and there's no forms getting lost or copies to make. You just need all your receipt info, customer agreement, and the product serial #. Combined with the store 10% off promotions, we saved about $400 dollars and will not hesitate to shop there again. We have a family member that bought appliances at Lowes. They paid more for delivery and much more for extended warranties and never received their rebates. | | View | A 93 | Home Depot | New Kitchen Applianc... | $155 | 4 | Aurora, CO | 2007-07-05 | | | After purchasing new kitchen appliances, we submitted our rebates online and received then in just 4 weeks. The service was great and we saved a lot of money through the Home Depot. | | View | F 47 | Home Depot | Storm Door Installat... | $59 | N/A | Cumming, GA | 2007-07-03 | | | When I called about being denied the rebate, I was told they entered the incorrect sku because it was "special ordered." They ordered a door for me because there weren't any more in stock, but it was still a rebate product. After 45 minutes on hold, the problem was "solved", and I was to get the rebate.
It has been another month, and still no rebate. I am fatigued by consumer problems like this, and don't know if I have the patience to follow up again. How are consumers to trust these offers, when the companies look for every loop hole to get out of there part of the deal. The entire process is disturbing, and in my opinion, should have criminal consequences. How is this any different than theft?? | | View | F 53 | Home Depot | Dishwasher | $55 | N/A | Dearborn, MI | 2007-06-08 | | | Took delivery of a Maytag dishwasher on April 4, 07 and submitted the rebate paperwork the same day. Checked on rebate status on June 4, 07. You cannot get any info until the 8 weeks have passed. The C S Person said there is no record of my rebate papers in the system and he would take the info to resubmit. Oh yes, you now start the 8 week wait all over again.
This is a real scam. | | View | F 50 | Home Depot | maytag oven | $55 | N/A | not entered, PA | 2007-05-15 | | | wow...what a scam these people have going...seems like standard operating procedure to deny rebate claims for arbitrary reasons, hoping consumers will get frustrated and give up...these guys are really begging for a class action suit...STEER CLEAR OF HOME DEPOT REBATE OFFERS!!! | | View | F 53 | Home Depot | Rebates | $775 | 32 | Branson, MO | 2007-05-09 | | | I remodeled 3 Luxury Condos and spent over $40,000 at Home Depot..... I purchased 10 applianced with UPGRADES.... This was to entitle me to $775 of instore rebates! Well. they sent my $125 and five emails to supervisors at the Rebate Center did no good..... The HD salesman had the internal memo describing the rebate program so he called a "Special Agent of Rebates" and confirmed the $775 in rebates and promised them in three weeks! He said "TO DESTROY THE OLD CARDS WORTH $125 AND HE WOULD SEND ME THE $775 CARD. Well, two months later I received a card for $500 with no explanation and I am short $275! This has been TWELVE MONTHS SINCE MY ORIGINAL PURCHASE... Home Depot plays the " stonewall game" and nothing happens..... They have rally Screwed me.... The Local Store Manager has told me at least five times he will solve.... nothing happens! He even said he would give me credit on merchandise if I did not get the cards but nothing happens.... This Company has messed up everything I have ever done with them from carpet to cabinets to delivery.... They delivered 12 heavy packets of 16" tile broken..... said they had to leave them! 5 months later I had to pack them up and take them in to get the credit.....
Earl Apprill, Branson, Missouri | | View | F 33 | Home Depot | stove | $55 | N/A | taylor, MI | 2007-05-05 | | | Ipurchased a stove in Jan.,& sent my rebate form in right away.It's now may & STILL NO REBATE.Is'nt that false advertising & what can I do about this?I know one thing to do is never to pay any attention to any "Home depot" sale ploys again!!! As for me,I have another major appliance purchase to make , so "Lowes" here I come. | | View | F 50 | Home Depot | Tuff Shed | $250 | N/A | Livermore , CA | 2007-04-30 | | | This is worring me as I read these other horror stories about the rebates. Just called the HD rebate cneter looking for my 10% rebate on my Tuff Shed. I was informed that I was going to get a denial letter because they could not read the Customer Agreement Number. What a farse. It was very clear on the paperwork that I sent them. She (The CS Agent) told me should would send this up to her supervisor and I should have an answer in 2 to 3 weeks. It is very appartent that Home Depot is not coming through with their promisses about rebates. I guarantee I will never shop this store again. If there is a way to sue them, I am all for it. If I do not get my rebate soon I will take them to Small Claims court, report them to the BBB. I hope a class action lawsuit comes about. Buyers beware: The rebate seems to be a scam. | | View | F 43 | Home Depot | appliance delivery r... | $55 | N/A | Spring Hill, TN | 2007-02-01 | | | We bought appliances with "free" delivery in October. They claimed they mailed the rebate check on December 19th. Then they required I wait 30 days to report that I did not receive it. Now they insist that I must wait another 8 weeks to see if I receive the second check that they claim to be "in process". They claim there is no way to speed up the process. If Home Depot wants to offer "free" delivery, they should simply not charge you in the first place. I will shop at Lowe's next time. | | View | F 37 | Home Depot | delivery | $50 | N/A | Olympia, WA | 2007-01-08 | | | I purchased a washing machine at Home Depot. An in-store credit card was offered for 20.00. There was a refundable 50 dollar delivery charge. The delivery charge was never refunded even though the proper paper work was mailed in. I contacted the store and was told that they were just slow. The delivery was in October and it is January and of course I can't remember where my copy of the paper work is so I figure I will never see my 50 dollars. | | View | F 43 | Home Depot | Fiberglass Insulatio... | $75 | N/A | Towaco, NJ | 2006-12-30 | | | I needed attic insulation.I purchased 12 rolls of R25 and 3 rolls of R30 manufactured
by the same company.I would have purchased
all R25 rolls but the store didn't have anymore in stock. I sent a copy of the receipt and UPC's in to the rebate center.A
few weeks later I got a letter telling me that I did not qualify.I called them up and was told that the R30 fiberglass does not qualify.Nowhere on the rebate application does it state that R25 qualifies and R30 does not, it only says free $75 gift card with a $250 purchase of Fiberglass Insulation.There was no qualifying sign in the store either.When I called the rebate center they first tried to tell me that I didn't purchase $250 worth of insulation.When that didn't work they told me the R30 didn't qualify. | | View | F 47 | Home Depot | Maytag Freezer | $50 | N/A | Biddeford, ME | 2006-12-27 | | | We purchased a Maytag Freezer from Home Depot in Biddeford, Maine July 28, 2006 We did not receive the rebate. Oct.2 we received a letter from the rebate center saying we would not get the rebate because the photocopy of the moving company was not legible, and the rebate request was late, etc. and so forth. It was not. I called the 800 number listed on the letter from the rebate center and after a 20 minute wait for an available representative I was finally connected to Robert who told me the copy of the delivery form was not legible. I gave them a copy of the form I was given. Robert wanted to know what date I mailed the rebate form. Since that was not something suggested on the rebate form, I didn't know the exact date it was mailed. (Next time I'll get a postal receipt)After futher discussion Robert spoke with his supervisor who told him to resubmit the information, and we would receive the rebate. He even gave us a submission number to confirn that we would indeed receive the rebate. Of course we did not. We recently tried the 800 number to inquire about the status of the rebate---the number was no longer in service.
Today (Dec.27, 2006)we went to the Home Depot store in Biddeford, Maine with our paper work. We spoke with the manager (Jim) we was very helpful and very understanding of the situation. Within a few minutes we had a store credit in the amount of our rebate. We were very pleased with the results and will continue to shop at Home Depot in Biddeford because we were satisfied with the results. Sometimes it is not the store, but the manufacturer. We feel the people at the rebate center are mostly at fault. We did have all the information required. We were not required to know the date we mailed the rebate. We believe Robert was getting rid of us and lied. But, Home Depot honored the rebate amount and can in no way be considered at fault.The store manager was a very nice person. Georgeanne | | View | C 72 | Home Depot | Hotpoint Refrig | $80 | 16 | Tuscaloosa, AL | 2006-11-21 | | | Posted a previous report to this site on 10/17/06 and have finally gotten my rebates. Have to wonder if it was a result of filing complaints with the BBB, Alabama Attorney General's Office, and the FTC, which I did all three. It's a shame one has to go to those lengths to get something that was promised at the time of purchase. I found the local store (which really didn't have anything to do with my purchase since I ordered it at HD's online site) to be much more helpful than the rebate folks, whoever they are. I think HD'S CORPORATE OFFICE NEEDS TO WAKE UP and realize what's going on with the rebate company they contracted with to handle their rebates, which is Continental Promotion Group in AZ (480-606-9300 --- call them and worry the stew out of them. I called them and told them they were scam artists...they were speechless. They'll wonder how you got their number). It's not right that local store managers have to take the heat for corporate's decision to be partners-in-legal-crime with these characters in AZ. There needs to be some federal legislation passed to make honest people out of these rebate scam schemers. Write your congressperson...I will. | | View | F 50 | Home Depot | Appliances | $150 | N/A | Denver, CO | 2006-11-15 | | | It's been a few months since I sent in the rebate form TWICE for my $150 Gift Card and I just talked to a guy that said I had to call back with the correct info. (it's at home of course). Either way, here's what I did:
Call 1-800-301-9207, it will ask for your Zip code and your last name, then tell you all about your rebate. If nothing shows up, it prompts you to a CSR. You can also go to www.rebatestatus.com instead of that flakey website that they send you to on homedepot.com. Good Luck. | | View | F 47 | Home Depot | Behr Paint Products | $30 | N/A | Scottsdale, AZ | 2006-11-14 | | | Submitted rebate on 5/25/06; with confirmation of receipt. Checked website for rebate status on 11/03/06. States "no rebate rec'd," however receipt confirmed on 5/31/06. Resubmitted all documents (copies) by mail on 11/3/06. Checked site again on 11/14/06. Again, "no rebate rec'd." Called on 11/14/06. CS rep indicated "name not in system due to computer problems; please call back." Requested supervisor, Tara, Rep #1827; says they weren't received, "but it takes up to 4 weeks to enter into our system." I'm going to address it with the manager at my local Home Depot. This Rebate Center is a joke. If a Class Action Lawsuit is assembled, include me.
| | View | F 43 | Home Depot | Ladder | $24 | N/A | Austin, TX | 2006-11-12 | | | Home Depot didn't even enter my info into their system until a month after I mailed i nthe rebate. Now they're saying it will take another 3 months before I get my rebate (if I ever do!!). | | View | F 37 | Home Depot | Maytag | $300 | N/A | Winooski, VT | 2006-11-09 | | | Purchased $4000.00 worth of appliances for a new home in May. Now November and still no giftcards. Talked to many people at the rebate center who were rude beyond belief. Called my local Homedepot and they are taking over getting my rebate cards. Very helpful but still no cards. Homedepot must do away with this program as it does not honor its obligation. Maytags rebates came within 3 weeks. | | View | C 75 | Home Depot | Behr Waterproofer | $60 | 20 | Newport, KY | 2006-10-25 | | | First, the rebate instructions are small and unclear. I purchased a couple big cans of waterproofer and the form said to submit UPC's...impossible because they don't come off, so I called and they said to just write the UPC numbers on the rebate form. Also very unclear in directions how to submit multiples of same item.
Anyway, after the stated 13 weeks that I was told to wait for my rebate...I called and they said they never had it in their system! The woman was nice and told me to fax her copies of my rebate info. Thank goodness that I keep a rebates file!!
Rebate was then sent to me in about 6 more weeks.
| | View | F 47 | Home Depot | tool | $75 | N/A | Cookstown, NJ | 2006-10-24 | | | Bout another tool they said i had to submit the original reciete so i did and yet again no rebate............. Very Disappointed | | View | F 43 | Home Depot | tools | $275 | N/A | cookstown, NJ | 2006-10-24 | | | Home depot was offering 275.00 with the purchase of 2,000.00 of tools with a 275.00 gift card...That was in May havent recieved it yet......Thay also havent contacted me either...Very disappointeds with Home Depot rebates............ | | View | F 43 | Home Depot | Bathroom Products | $100 | N/A | Forest Hills, NY | 2006-10-22 | | | In July my husband and I purchased over $1,300 in bathroom fixtures for a renovation. We qualified us for a $100 gift card. After 2 months we checked the rebate status website, and they hadn't received it (shocking!). We submitted a status request on their website, including uploading a copy of the rebate form and receipt. We then received an e-mail saying that we needed to fax or mail copies--guess the uploaded copy didn't work (how convenient). We faxed the copies, and I kept checking their website. The most recent update says that our items don't qualify. This is really a joke. They must be trying to wear people out, so they give up. But, I'm going to keep bugging them. We've had so many problems with Home Depot over the years, and I don't know why we keep shopping there. I think that's going to stop. | | View | F 37 | Home Depot | appliance | $25 | N/A | Bridge City , TX | 2006-10-20 | | | I received a card saying "The product purchased did not qualify and/or the minimum qualifying purchase amount was not met. Submission #77610336
I asked for an explantion why not? I was given the rebate by Home Depot when I brought the appliance. Why was I refused? | | View | F 37 | Home Depot | Bathroom fixtures | $250 | N/A | Graysville, OH | 2006-10-18 | | | bought 3800+ worth of bath fixtures and was supposed to get a $250 rebate with $2000 dollar purchase. jumped through all the hoops and waited. 3 months later I recieved a letter stating that I did not qualify for the energy star rebate. (never applied for one) Called the number and pressed 1 for english ( that was a joke )spoke with someone in India. Explained the problem and they siad I bought the products after the experation of the rebate promotion. I still had a copy of the form that showed purchased must be made between 6/27/06 and 7/5/06 I bought the propducts on 7/1/06. After an hour on the phone the lady promissed me it was all taken care of and to check the website in 3 days and it would be updated and correct. After 2 weeks it was still not corrected. I filled out a form on there website and after a month no one has responded. Needless to say I will not be shopping at home depot in the future. | | View | F 37 | Home Depot | refrigerator | $80 | N/A | Tuscaloosa, AL | 2006-10-17 | | | Bought a frig from Home Depot that qualified for a $25 gift card + reimbursement of $55 delivery fee. Satisfied all requirements exactly. Different excuse every time as to why I hadn't received the money...copies were illegible, invoice not received, etc. Discovered rebate company HD uses is Continental Promotion Group, Inc., in AZ and tried from that angle. What a bunch of sleazers and scam artists. After untold #s of hours of effort, who knows if I'll ever get my rebates but I know this for sure: Another word for rebate is SCAMBAIT and if you bite it, you'll regret it b/c the companies are partners-in-crime who operate on the principles of deception, lies, and pure dishonesty and they'll count on you getting tired and giving up while they make millions. Be warned. And it's not just Home Depot that operates this way. I'd love to join a class-action law suit, but right now I'll have to be satisfied with filing a complaint with the attorney general's office and the federal trade commission. It's not about the money anymore; it's about exposing greedy crooks who take advantage of the trust of consumers. Action from many of us is needed to stop this! | | View | F 43 | Home Depot | Rebate | $500 | N/A | Colorado Springs, CO | 2006-10-14 | | | We purchased 7,174.00 of cabinets that qualified us for the $500.00 gift card rebate, we filled out the form, mailed it on time and submitted the correct paper work, now Home Depots rebate dept is trying to deny our request they say they did not get it before the cut off which is impossible! I waited since July 2006 and now it is October for my rebate. Home Depot advertised these cabinets with this rebate, the rebate status is under the homedepot name and the email that I got denying my rebate has home depots trade mark and yet home depots customer service wants to use a play on words and say the rebate dept is completely seperate. Well it wasn't completely seperate when I was sitting down with them ordering my cabinets. The rebate was the reason they were able to get me to purchase. I am holding Home Depot accountable and I want my $500.00 gift card as promised, I jumped through hoops for their rebate now they need to honor it. Is there a class action lawsuit going on,that I need to know about after all I see many complaints about Home Depots rebate programs. I am tired of consumers being scammed by big businesses! Home Depot quit making excuses | | View | C 79 | Home Depot | Product | $150 | 18 | grandville, MI | 2006-10-14 | | | We purchased a Cub Cadet Lawn Tractor, which was not "on sale" but offered the $150 rebate. After the alotted number of weeks, I called the number for the Rebate Center, and of course, they were closed. I tried this a couple days in a row. Finally, I called the store, asked for the manager and was told manager not in. Explained we had spent a significant amount of dollars and expected to also spend the rebate money there. Young man who answered phone offered to help as best he could...he got a manager who could not explain anything but that they used an outside company. I responded sarcastically that I too, would be using an outside company, namely two television stations and the State Attorney Generals' office. The manager said to stop in and pick up a gift card there at the store--which we did the very next day. Last week, a notice from the rebate center arrived telling us our purchase did not qualify for the rebate and they would not be sending it. Does anyone in this corporation communicate? We've spent the gift card already, but those are the last dollars we are spending there. | | View | F 47 | Home Depot | Shop Vac | $40 | N/A | Mooresville, NC | 2006-10-10 | | | Purchased required item on June 11, 2006, sent rebate on June 15. Started inquiring because of no rebate. Rebate was supposed to be $40 gift card. Now in process with the company. They say they have nothing in the system about my rebate. I see this happens frequently. | | View | F 43 | Home Depot | Energy Star Rebaate | $200 | N/A | Hollywood, FL | 2006-09-30 | | | Purchased 2 EnergyStar appliances, one with a $200 Gift Card, and one with a $50 Gift Card. Received letter stating that the $50 Gift Card was denied, because it was not on the same sales slip as the other, but that the other was approved and would be sent shortly. At the same time, I submitted 2 rebate offers directly to GE for two other rebates, and received my check from them within 30 days. This fiasco started on 7/27/06. Upon receipt of that letter, I went to Home Depot, and to their credit, credited my account for $50.00. I have since contacted the rebate center at least 6 times, and each time I've been told that they are waiting to actually print and mail the check. I don't think that the problem is with Home Depot, but with the fly by night company that they've contracted with to deal with these rebates. That being said, I've since spent in excess of $2500 at my new favorite home improvement store, and will continue to do so. The only saving grace is that the offer also included a 1yr same as cash, no interest option, which I took advantage of. At least, I can use their $5000+ for a year at no expense. | | View | F 47 | Home Depot | windows purchase and... | $500 | N/A | Phoneix, AZ | 2006-09-20 | | | Was rpomised a $500 gift catd as a rebate. Recived an e-mail confirming I was eligible. Received a card for $100. Called the rebate center 7/22/06 and was told that there was an error and a card for the $400 difference would be issued. Never recevied so called the rebate center again on 8/27 and was told the $400 card was in processing. Never received and 9/20 called teh rebate center again and this time I was told that "corporate" had reviewed my request and that I was entitled to only $100 even thoough the rebate form clearly indicates that a purchase of the amount I made was entitled to a $500 rebate. I am considerign filing a fraud report with the AZ AG. | | View | F 47 | Home Depot | HP Laptop | $200 | N/A | Greenwell Springs, LA | 2006-09-19 | | | I submitted the rebate forms on July 5, 2006 as of this date September 19th, I have not received my $200.00. Their web site says my request is in stage 3 of a 5 stage process. | | View | F 43 | Home Depot | Washer/Dryer | $75 | N/A | North Brunswick, NJ | 2006-09-16 | | | I was supposed to get a $75 in store coupon through their rebate system when I purchased a washer and dryer. I contacted the rebate company once and they said it was in the works and I even received an e-mail saying it had been mailed. That was about two months ago. No more rebates!!! | | View | F 43 | Home Depot | TUFF SHED | $253 | N/A | San Jose, CA | 2006-09-15 | | | On February 24, 2006 we purchased 10 x 12 Mesa West Tuff Shed from THE HOME DEPOT in San Luis Obispo, Ca. The shed was a little larger then we had planned to buy, but with a 10% rebate ($253.90) it would be very close in price to the smaller model. So, in good faith we purchased the larger shed. We then took great care in filling out the proper paperwork and sent it off to THE HOME DEPOT on March 3, 2006. May 2006 was the end of the offer. Knowing how rebates go, we didn’t try to rush the process and just waited. Five months went by without hearing from them or receiving the rebate check, so we decided to give them a call. They informed us that the rebate was denied because of an illegible scue number on the “Special Services Customer Invoice” and we’d been sent a “courtesy” email to inform us of the problem. By this time the offer had expired and we were told that THE HOME DEPOT could not be held responsible. As for the email, I’d informed them that we’d received nothing and wanted to speak to a supervisor. The supervisor said he would review the case and we could call them back in two weeks for the results. Again, it was denied. It became very obvious that THE HOME DEPOT had/have no intensions of sending the rebate. As for my family, WE WILL NEVER SHOP AT THE HOME DEPOT AGAIN!!!!! | | View | F 43 | Home Depot | Storage System - 7 p... | $50 | N/A | Covington, LA | 2006-09-09 | | | Re: Spr06 $50 Rebate Promotion - Home Depot
I purchased a 7 piece garage storage system in March 2006 and sent in all the required documents well before the deadline. (I had to go to the store 3 times to get all the pieces.) In June 06 I called the number provided to check on the rebate status, and was told my rebate was approved, but they were behind on sending the checks. I was advised to call back in July 2006. The last time I called in September 06 the rebate office was closed (open only M-F) and was told to call back during business hours(after being on hold for 10 minutes.) I sent an email to Home Depot via their website customer service link. Next I will be sending them a link to this site as well. I guess I should be glad it was only $50.00. During the same time period Sears sent us our rebate right away, which I guess made me a sucker for another rebate offer. All the people on the Gulf Coast do not need another scam from Home Depot while they are trying to rebuild their lives and homes. | | View | F 40 | Home Depot | GE Freezer delivery ... | $55 | N/A | Killeen, TX | 2006-09-08 | | | Bought freezer for 379...rebate minimum was 299...clearly marked the reciept adn paperwork for product and got an email saying i didn't meet the price minimum...still waiting to hear back after doing what they said to resolve the issue | | View | C 73 | Home Depot | Washer/Dryer | $50 | 10 | Lakewood, NJ | 2006-09-02 | | | My communications with Home Depot regarding this failure to pay the promised amount were ignored. They promised $50 but sent only $40. | | View | F 40 | Home Depot | LG Washer/Dryer | $150 | N/A | Redlands, CA | 2006-08-31 | | | On April 30, 2006, we purchased the LG washer and dryer from Home Depot and mailed on May 1, 2006, the required documentation to collect our $150.00 gift card. On August 30, 2006, (FOUR MONTHS LATER) we received a letter from Home Depot stating that our rebate had not made the postmark cut off date of June 12, 2006. They have denied our rebate, even though it was mailed six weeks prior to the deadline. This is nothing but an excuse to not send the owed Gift Card.
We will never purchase again from Home Depot. They have defrauded their customers. | | View | F 43 | Home Depot | Lawn Furniture | $25 | N/A | Glenview, IL | 2006-08-31 | | | I bought lawn furniture 5/2006 and followed the instructions to get the 25$ gift card.... Four months later they conveniently claim the receipt was not mailed with the form. I am not an idiot, but they are theives.
| | View | F 43 | Home Depot | Lawn Furniture&G... | $100 | N/A | Aberdeen, MD | 2006-08-29 | | | I purchased a Patio set and Gas Grill on May 3, 2006. At the time they were offering rebates($100 gift card for Patio set and $75 gift card for the gas grill).I mailed off 2 different rebate forms. I mailed each envelope containing a copy of receipt, bar code, and rebate form..The rebate form states to allow 4-6 weeks. After the 6th week I called sinced i didnt received either gift card.I was told the $50 gift card rebate was being processed. However, the $100 gift card rebate was declined. Shawn SAID that I didnt include a Special Customer Service Agreement document. When i questioned that Shawn said it was a form i should have received when they delivered the Patio set.We picked this up at the store that we didnt have it delivered. He agreed that it didnt have to be delivered and wasnt sure why it was denied . I then asked to speak to a manager. Leah assured me it was a mistake and not to worry about the $50 rebate( it was on it's way) and that the $100 rebate was being processed. She said I would have to fax back in the receipt for the patio set.After several hours and it wouldnt go thru I called back. I was told that they were having alot of people faxing in since someone was entering the wrong info and it was declining rebates and was asked to keep trying. I finally was able to fax the info. I called 2 weeks later and was told everything was fine it was now being processed.I have since called several times . In 6 days it will be 4 MONTHS!I called and spoke to so many people and have been told everything from they changed rebate centers to they ran out of gift cards and they are waiting to receive more!! I also contacted the Corporate office.Nikkia was one of the rudest people i have come across. She had the nerve to tell me that she has waited longer than 4 months for something she has ordered that i just needed to be patient~i would FINALLY get the gift cards. I think i have been more than patient. Something needs to be done here.Maybe a Class Action Lawsuit? | | View | F 47 | Home Depot | Product | $40 | N/A | Austin, TX | 2006-08-21 | | | Purchased a shop vac with a $40 rebate. Followed instuctions VERY carefully but never recieved it. When I called the rebate center, they had no record or it and not it's up to me to prove I purchased it and mailed it in. How convenient for Home Depot. | | View | D 69 | Home Depot | LG Appliances | $375 | 14 | East Lansing, MI | 2006-08-16 | | | Bought four major appliances on April 30th, sent all rebate forms in by May 10th with clear notes and each item highlighted. We were sent cards in the mail denying us our rebate because serial numbers of appliances were not included. The notes on our rebate form (which the Home Depot sales rep informed us to write) specified that we were moving to a new house and would provide the serial numbers once the appliances had been delivered. I made numerous phone calls and each time had to explain the situation over and over again, even though they claimed all of my complaints and comments had been recorded, no one had a clue. Supervisors were insidious with information and were not any more helpful than the countless reps I spoke with. I had to intiate every phone call because there was never any response to my calls or e-mails. During the last phone call, I was told by a supervisor that she would include in her notes that reps should be given a training session on how to handle these rebate offers. I tried to even contact corporate headquarters and the rebate company to make them aware of my situation and dissatisfaction, but no one ever responded. This company is obviously not concerned with customer satisfaction. Now I have a gift card but hesitate to step foot back in a Home Depot store. I want people to be aware of what occurs when you purchase items from Home Depot with a rebate offer. Get ready for the run around and a huge headache. | | View | F 43 | Home Depot | Window/Door Installa... | $349 | N/A | Bellevue, NE | 2006-08-16 | | | I purchased a window/door installation that met the requirements for a free gas grill rebate offer. I submitted the required paperwork and waited several weeks before checking the status of the rebate. When I checked, I found that it was "Under Review" which meant they were awaiting confirmation of completion of the project and payment.
I contacted the installers and had them submit paperwork indicating the completion and payment of the contracted amount. I waited another two weeks and found that the status remained "under review," because the "paperwork had not been loaded into the system." I was further told that it might be several more weeks before it is uploaded.
Today I checked again and the status remains the same. I talked to a supervisor who informed me that it would remain that way for up to a year because I took advantage ot the no payment/no interest plan that was offered. I told her that even with that plan, this was the same as any other credit transaction and that the rebate should be fulfilled. I was informed she could do nothing more to resolve the problem.
I contacted Home Depot Customer Service and provided them with an explanation of the problem. The HD rep contacted the rebate processing center to resolve the issue. She then told me that the problem was with the store that wrote the work because they should have informed me that the no interest offer would delay the fulfillment. She further told me that she could do nothing to resolve the complaint.
Note: There is nothing on the rebate form/offer that indicates processing would be delayed if the no interest/no payment offer was used. I wonder what they would do if I didn't take the offer and decided to make 48 months of payments.
I am filing a complaint with the State Attorney General to see what can be done to resolve my problem. | | View | F 40 | Home Depot | Maytag Cook Top | $25 | N/A | Canoga Park, CA | 2006-08-15 | | | Don't count on seeing a rebate from this store in your life time. | | View | F 57 | Home Depot | Kraft Insulation | $375 | 12 | Columbus, OH | 2006-08-11 | | | Have been debating with fastgift-card.com for weeks. HD owes me $350 for 5 $75 gift cards for insulation purchase. Have gotten one and others have been lost, duplicated, missing information, key errors, what have you. Have mailed & faxed information many times. Have talked with a whole cast of characters who keep advising that problem has been solved. Only later I get back to them and they say that the last time it did not work and this time it will. The phone number keeps advising you to go to the web-site if you don't want to wait. Go to website and it doesn't recognize me. Talked with a supervisor that said she couldn't do anything but bump it upstairs (where ever upstairs is) Tried to contact HD customer service at the corporate level but all I did was get referred back to the fastgift-card.com. Tried to talk to customer service at the local level but they say their hands are tied. Bought insulation specifically to take advantage of the deal, but HD is stonewalling me at every turn. Bad, bad experience...the people at fastgift.card are getting increasingly combative with each call. I have to go through the entire diseration on how I got to the point I am at, and these guys are acting like I am bothering them. They probably have a time limit on how much time they have to resolve each complaint... | | View | F 47 | Home Depot | FAUCET | $20 | N/A | PASADENA, CA | 2006-08-09 | | | THEY MAKE UP ALL KINDS OF FALSE EXCUSES LIKE WRONG PRODUCT AND NO UPC. EXTREMELY BAD COMPANY. UNBELIEVABLE FOR A COMPANY THIS BIG. | | View | F 43 | Home Depot | Ridgid Vac | $40 | N/A | Langhorne, PA | 2006-08-09 | | | Purchased a Ridgid shop Vacuum from Home Depot on June 2, 2006. Mailed in everything that day. Rebate was for a $40 gift card on any vac over $69. Sounded too good to be true, guess it was. Checked home cheapos webiste, says the rebate forms could not be located, did not receive. I followed the instructions to a "T". I still have the stuff I submitted. I am filling a complaint with the FTC in regards to this. This company needs to be fined heavily for such shady actions. Guess they hope you forget about it. After reading various consumers websites, it is apparent this is their policy, hope the consumer forgets about it, than rip them off and not pay. | | View | F 43 | Home Depot | Kitchen Cabinets &am... | $500 | N/A | Londonderry, NH | 2006-08-08 | | | Purchased cabinets and installation in April 2006. Submitted rebate forms on April 24 (instructs said 4-6 weeks wait). After allotted time, called, phones kept hanging up on me. Website always says not received. When finally got thru on phone was told that my "month" of rebates had not yet been "input", please wait 4-6 more weeks. After 4-6 more weeks, called back, was told they were "updating their systems", please wait an additional 4-6 weeks. Called back again, was told that paperwork may have been lost...asked to fax in and would get back to us by end of week. Still no rebate...going on 16 weeks now. [Just an aside...bought appliances from Lowe's w/ a rebate...received theirs in 3 weeks! I'll be shopping there from now on.] Then sent a letter to Home Depot's CEO, have not heard back from him either. I'm now thinking this whole "rebate" thing with Home Depot is pretty much a scam. My kitchen now stands still-unfinished as we had budgeted the $500 gift card into our plan to complete window and tiles...I am extremely disappointed by this matter. | | View | F 43 | Home Depot | Major Appliance | $25 | N/A | Roswell, GA | 2006-08-08 | | | My wife and I bought a washing machine at the end of April. We immediately sent in all of the paperwork after I made copies. At the end of June, we got a notice in the mail that our request was denied for lack of documentation. We called once to a representative who said that we needed to resubmit. I did not like this answer, so I called again the next day. This lady was very apologetic and seemed to be helpful. She told me to FAX the information to her attention and that she would take care of it personally. I FAXed the documentation. The next day I received an e-mail saying that my rebate request was being processed and that I should receive a card in 4-6 weeks. However, this e-mail was not from the lady who told me that she would personally handle the problem and get back in touch with me. About 3 days later, I received a second e-mail saying that my request was denied for lack of documentation. My wife called today and spoke to 2 supervisors at customer "no service". She was told that the second e-mail was a mistake and that we would be receiving the $25 rebate card in another 4-6 weeks. Both said that there was nothing that they could do to expedite it. When I went to the Home Depot rebate site on the internet, I was told that there is no rebate in process for me! Home Depot does not honor their rebates. Buyer beware! | | View | F 47 | Home Depot | PFISTER FAUCET | $20 | N/A | ROSEMEAD, CA | 2006-08-08 | | | REBATE FORMS SAYS BUY ANY PRICE PFISTER FAUCET GET $20 EBATE. WHEN SENT THEY SAID THE ITEM NUMBER DOESN'T QUALIFY. WHEN ASK WHY (STORE MANAGER) SAID DON'T KNOW, IT'S THE REBATE CENTER THAT JUSTIFY THAT. WHEN WE CALL REBATE CENTER, THEY DON'TT KNOW ANYTHING COS THEY SAY THEY ARE JUST A THIRD PARTY. 2 OTHER FAMILY MEMBERS HAVE THE SAME PROBLEM WITH NOT BEING ABLE TO GET THEIR REBATE, BUT NOT BECAUSE THEIR ITEM NUMBER DOES NOT QUALIFY, BUT THEY ACTUALLY MADE IT UP SAYING UPC WAS NOT SENT. ANOTHER ONE SAID NO UPC, NO PRODUCT LABEL AND ITEM DOESN'T QUALIFY. WELL, IF NO UPC AND NO PRODUCT LABEL, ( WHICH MEANS THEY DON'T KNOW WHAT WQE BOUGHT,) THEN HOW CAN THEY SAY ITEM DOES NOT QUALIFY????? | | View | F 53 | Home Depot | FAUCET | $20 | N/A | ALHAMBRA, CA | 2006-08-08 | | | no comments entered | | View | F 43 | Home Depot | Tuff Shed | $318 | N/A | Garland, TX | 2006-08-07 | | | + Rebate forms mailed in February.
+ In April, received tiny junk-mail postcard saying we had not met the terms of the rebate
+ After a week of e-mailing/calling discovered they thought we had bought the shed in March (they had read a "2" as a "3", and didn't realize that would have me purchasing the shed AFTER they received the letter)
+ Was told I had to resubmit all paperwork, they couldn't just review what they already had.
+ Resubmitted everything.
+ After three months (this is in July) received an e-mail with a false date of 5/18/2006 stating our rebate had been mailed on 5/18.
+ The e-mail stated that the rebate would be $250 instead of the $318 indicated by the receipt (Nothing said the rebate was only for the base price of the shed.)
+ It's August 7th and we haven't seen anything. | | View | F 50 | Home Depot | Major Appliance | $75 | N/A | Montgomery, AL | 2006-08-02 | | | I mailed in all paperwork on 5/6/06. Supposed to receive rebate card within 4 to 6 weeks. Everytime I call, I am told "It is not in our system yet." "We are upgrading our system." Now August 2nd still no luck. This is what we consumers need to do to get our point across---go to the Home Depot store you where you made your purchase with your receipts, ask to speak to the manager on duty. Calmly explain the problem and how difficult it has been to get results. If they do not give in and give you a card from their store the the next option is to RANT and RAVE. Let all the customers around you know how the corporate offices do not honor their word for rebates. Demand your rebate! Let the managers take the heat for the corporate office. We consumers need to make ourselves be heard, do not give up they will eventually get the point.Last but not least report them to the better business bureau which is exactly what I am doing. | | View | F 50 | Home Depot | Kraftmaid cabinets | $300 | N/A | Houston, TX | 2006-07-16 | | | Bought 5000+ Kraftmaids in Jan. Filled out rebate form, mailed in. Checked website in March, it said rebate had been mailed. Called twice 1-800 no. Said I had to wait another 45 days if not received it. Said it was mailed. Called again in June. Said I missed 90 day window. SOL. E-mailed customer service to complain. NO RESPONSE! | | View | F 37 | Home Depot | Maytag Refrigerator | $150 | N/A | La Quinta, CA | 2006-07-16 | | | I paid cash ($2,259.72) for a top of the line refrigerator at this Home Depot and the sales person made a big deal about the gift card that I would receive if I purchased this refrigerator from him. I bought the refrigerator in May. It was delivered on May 24th...I filled out the rebate form for the $55.00 I would get back and a separate form for the $150.00 gift card I was to receive. I made copies of everything and went to my post office on May 26th. This is now July 16th and I have not received an answer to my e-mails or my phone calls. I found my $55.00 rebate on their web site but did not find any record of my gift card on their gift card web site. If I had known about all these ripoffs I would have taken my business elsewhere just because of the dishonesty. Why should a customer have to fight to get what they have freely offered you. I would never recommend Home Depot to anyone who is in the market for anything requiring a rebate or gift card. This is obviously a bate and switch or fraud. | | View | F 43 | Home Depot | kitchen cabinets | $200 | N/A | Gulfport, MS | 2006-07-15 | | | The associates didn't even tell me about the rebate when I was purchasing my cabinets...I just happened to see a flyer on it in the store on another visit. I filled it all out still by the deadline and got a postcard saying that I did not comply with the terms of the offer...go figure. They know they can get away with this since they are so busy and we don't have much of a choice here in MS (Katrina 2005) | | View | F 43 | Home Depot | Kohler & Maytag | $100 | N/A | Minneapolis, MN | 2006-07-12 | | | Purchased a Kohler tub & toilet and a Maytag washer for which Home Depot offered gift card rebats with the purchase of these products. I sent in all required documents on May 5, 2006 and inquired July 11, 2006 and was told that they did not have record of receiving them. I was told to resubmit all documents via fax. july 12th I made 7 attempts to fax and all failed. A Home Depot Rebate Supervisor told me that there is ONLY "ONE FAX machine for thousands of requested faxes"!!!! I was told to keep submitting. She also told me that it can take this long (months) before an envelope is even opened and then another 10 days for it to show in their computer center! This will definitely influence where I shop for all of my home needs and will spread the word with the Home Depot promise. | | View | F 40 | Home Depot | Maytag Fridge | $150 | N/A | Middletown, NY | 2006-07-10 | | | HD promised $55 rebate on delivery and $150 gift card. Submitted May 13 by deadline and they don't even have my request. A rep emailed to say they had to fire the company processing the gift cards. My local store manager won't even return my call. Expect zero service after the sale. I will stick with Sears for appliances in the future. I believe this was a decpetive offer to get my business and I'll never see the gift card. No one at HD will take ownership for fixing this. | | View | F 47 | Home Depot | lawnmower | $30 | N/A | west babylon, NY | 2006-07-10 | | | have called twice and have ran jive of system upgrade call back some other time, from website is seems i am not the only one | | View | F 43 | Home Depot | Lawn Mower | $30 | N/A | Rensselaer, NY | 2006-07-06 | | | 30$ Home Depot Gift card as rebate not received.
It is 9 weeks and they still dont have my info in their system.
4/27 Bought product
5/2 Sent rebate
6/8 No status online nor from Cust Serv (Call back again in 1 week)
6/26 Still No status online nor from Cust Serv (system being upgraded, refax the documents to 480 606 4332)
7/6 Still No update
Can something be done? May be a class action suite???? | | View | F 40 | Home Depot | Kitchen cabinets | $400 | N/A | Rutland, VT | 2006-06-30 | | | Submitted all documentation on 4/27/06 and am still waiting for gift card. Website fast-giftcard.com does not work, phones hang up on me, re-faxed everything to a "courtney" per message left on my answering machine, and have not heard anything. | | View | F 43 | Home Depot | Major Appliciance | $75 | N/A | Weare , NH | 2006-06-26 | | | Mailed it 4/25/06 called after 4 weeks was told they had not entered aprils into the system yet.Waited another 4 weeks and i am now told their system is being updated could take 4 to 6 weeks before they can say if they even recieved it. Feel pretty ripped off by big company | | View | F 43 | Home Depot | Kitchen Cabinets | $300 | N/A | Weare, NH | 2006-06-26 | | | mailed it 4/25/06 called after 4 weeks was told they had not entered aprils into the system yet.waited another 4 weeks and i am now told their system is being updated could take 4 to 6 weeks before they can say if they even recieved it. Feel pretty ripped off by big company. | | View | A 91 | Home Depot | Paint | $75 | 6 | Jacksonville, FL | 2006-03-15 | | | no comments entered | | View | F 37 | Home Depot (Tuff She... | Tuff Shed | $100 | N/A | Corpus Christi, TX | 2007-11-08 | | | Terrible experience with Tuff Shed through Home Depot. Didn't get the rebate, because they said we hadn't ordered a specific option. Don't recall that in the fine print. Had other , much more serious, problems with Tuff Shed and Home Depot. Fraud, in my opinion, printed lies, and very poor dispute resolution. Basically, no one at either company gave a damn. | | View | F 43 | Home Depot Delivery | MAYTAGS | $50 | N/A | Santa Maria, CA | 2006-06-18 | | | I had to chase down my rebate before and now have to do it again. | | View | F 37 | Home Depot Free Deli... | Delivery Charge | $55 | N/A | Bridge City, TX | 2006-10-20 | | | Was told when I purchased a dishwasher, that Home Depot had a rebate that would send me my $55.00 I paid for delivery charge. I sent in all the necessary paperwork on 8-21-06. I have not heard anything from my rebate of $55.00, this is the second rebate i have had problems with concerning Home Depot and their rebates. Why give them if you are not going to honor them. I want my $55 rebate for delivery | | View | C 79 | Home Depot/Behr Pain... | paint | $85 | 22 | Missoula, MT | 2007-12-19 | | | After 5 months, 2 phone calls and a resubmission, total rebate was received.
Thank you, Santa Claus! | | View | D 65 | Home Depot/Behr Pain... | paint | $85 | 12 | Missoula, MT | 2007-12-15 | | | Bought 7 single gallons and 2-5 gallon pails of Behr paint during the 4th of July sale. Received $30.00 about 3 months later. Not the $85.00. Called the number on the rebate forms and was informed to resubmit to an address in El Paso, TX. Did that two months ago and still no additional money. Guess I'll stop using Behr paint and cut up my Home Depot card. I can get better deals at Lowe's and our local home building and hardware stores.And to make things worse, my son got laid off from Home Depot Electrical Supply after an equity company bought out that part of Home Depot. You can fool some of the people some of the time. You can fool me ONCE! I don't get mad. I get even! | | View | F 28 | Home Depot/Ralph Lau... | Paint | $10 | N/A | Atlanta, GA | 2007-10-01 | | | It has been over a year since I sent in the rebate and no rebate has been received. Not sure who to contact. | | View | F 37 | Home Depot/Ralph Lau... | Ralph Lauren Paint | $35 | N/A | Burnsville, MN | 2007-09-20 | | | Rebate fulfillment company has gone belly up (Express Group). No response on who will fulfill the rebate commitment from retailer Home Depot or product manufacturer (Ralph Lauren paint). | | View | F 50 | The Home Depot | Gas Stove | $65 | N/A | Rome, NY | 2008-12-15 | | | Got a notice saying "The receipt you submitted is from a non-qualifying store." There was nothing on the rebate form that said it had to be from a certain store and in fact I ordered it online, not from a specific store. | | View | F 47 | The Home Depot | behr paint | $50 | N/A | corona, CA | 2007-09-11 | | | i would like to be able to check online to see the status of my rebate a gal nanmed annette said i should be able to but i could not this 2 5gllons of paint were purched on july 7,2007 and i sent rebate in on time i even got a recite from the post office,as proff of sending it on time. | | View | F 47 | The Home Depot | Products | $200 | N/A | Flower mound, TX | 2006-10-29 | | | I bought Dryer& Washer ($901.95) Jan.07.2006. in The Home depot. At that time They have rebate program $200.00. Two month later After than couple of time contact with them. But never return rebate.
How can I get the $200.00 rebate?
Can you let me know?
Thanks! | | View | F 37 | The Home Depot | Maytag range | $55 | N/A | Tulsa, OK | 2006-07-23 | | | I sent the Rebate forms May 30th, today is July 23, 2006.I have the information that I did qualify for the rebate but, no one can tell me when or if. I will think twice before I buy anything with a rebate from Home Depot. There is no reason to tell us we will be getting one if they do not intend to keep the agreement. Very dissapointed with this them, maybe they are getting too big and forgetting who got them there. |
ABOUT THE REPORTS
Return to Top of Page
These are ratings reports submitted by real people who filled
out the rebate report form on this web site. See the
" Submit a Report" menu item along the left side of this page, if
you want to submit a report.
- Grade: a total grade, based on the wait time (weeks) grade,
the rebate instructions grade, customer service grade, and other factors
- Reported From: the city of the person who submitted the report
- Weeks: how long a person waited to get the promised rebate
- N/A (in Weeks column): the rebate money "Never Arrived"
|
|